The Student Room Group

Configuring TP-Link router for Virgin Media?

Hi Guys,

I've recently got the virgin media 4 meg cable broadband, and I've got it working with just the modem, but I'm having trouble with the router. I've got the router connected from the WAN port to the port on the virgin modem, and then I've got my computer linked from port 1 with an ethernet cable.

It's worked with just the modem but when I use it with the router it's giving page cannot be displayed.

I've gone into the router setup page and everything looks to be ok (IP is set to dynamic etc) but on the 'WAN' page it isn't giving me an IP or anything like that, yet when I check in the connection status page an IP is DHCP assigned. I've tried manually putting in the Virgin DNS settings but I'm having no luck. The guy at the shop said this router is compatible with Virgin. Any ideas? Cheers.
Reply 1
Have you tried the standard virgin media fix? Pull all the power cables out, wait 60 seconds, plug the modem in, wait 60 seconds, plug the router in.
Reply 2
cheers ill give it a try now
Reply 3
Nope, still (not) doing it.

Virgin modem is plugged into cable box, I have an ethernet cable going from the enet port of the modem going into the WAN port on the router. I then have another ethernet cable going from port one of the back of the router going into the ethernet port on the back of my pc.

I've pinged the router and it's finding it fine. When I look in the router status it's not giving me any information about the WAN port except for a mac address. It doesn't appear to be assigning me an IP number in the router status, but when I look in LAN properties there's one there, and it says its been assigned by DCHP.

So I don't know what's up. I'm connected now with the virgin modem and no router so I know there isn't a problem with the modem. :confused:
Reply 4
You need to spoof the MAC address for the modem to the one of the PC you registered with.

On the PC the modem works fine on, go to Start -> Run, then type cmd (then enter or ok)

type 'ipconfig /all'

Depending on how many network connections you have there may be more than one interface, however the one you're after is the one that you connected to the modem when it works. It should be the one with an IP address starting with an 8 if you have the modem plugged in. The MAC address will be in the format of 12 hex numbers (0-F) seperated by -, for example: 12-B5-A4-56-F1-D5. Write this number down, then look for a 'WAN MAC Spoofing' option on the router. If you find one, turn it on, then put in that number.

Save that setting, plug the modem in to the router, then reboot the router.
Reply 5
Phil.
You need to spoof the MAC address for the modem to the one of the PC you registered with.

On the PC the modem works fine on, go to Start -> Run, then type cmd (then enter or ok)

type 'ipconfig /all'

Depending on how many network connections you have there may be more than one interface, however the one you're after is the one that you connected to the modem when it works. It should be the one with an IP address starting with an 8 if you have the modem plugged in. The MAC address will be in the format of 12 hex numbers (0-F) seperated by -, for example: 12-B5-A4-56-F1-D5. Write this number down, then look for a 'WAN MAC Spoofing' option on the router. If you find one, turn it on, then put in that number.

Save that setting, plug the modem in to the router, then reboot the router.


Thanks for the suggestion, but I actually managed to get it going by just updating the firmware driver :rolleyes:
Reply 6
The firmware on what? Just for reference :smile:.
Reply 7
AT82
The firmware on what? Just for reference :smile:.


The router. Just got an updated firmware driver off the TP-Link website.
Reply 8
I seem to have the same problem as you. What make was your router.. mines a TL-WR641G

virgin say u just need to choose dynamic, but then i get the same problem as you did.

I'll try the firmware update for that one.
Reply 9
Anyone know how to find out what version my tp-link is? theres one of 3 choices. the click here button doesnt work!

http://www.tp-link.com/support/download.asp?a=1&m=TL%2DWR641G#
Reply 10
waterfowl
Anyone know how to find out what version my tp-link is? theres one of 3 choices. the click here button doesnt work!

http://www.tp-link.com/support/download.asp?a=1&m=TL%2DWR641G#


To find out your version open the router page (192.168 etc) then on the status page it'll tell you whether you have V1/2/3.