Tone30
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#1
Report Thread starter 4 years ago
#1
Could someone please let us know if there is a problem with the system as I and many other students due for payment on 24/04 are getting worried. When we log on to our online accounts it is saying payment scheduled. (Normally it will say processing or submitted by this point) Does this mean our payment will be late?
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Victoria SFE
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#2
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HI

If your payment is scheduled for the 24th it will be paid then. The payment status can update 1-3 days before the payment is due to say submitted.

thanks
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Tone30
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#3
Report Thread starter 4 years ago
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But we are all advised that it normally takes 3-4 working days for the payment to go though, yet my online account states it is scheduled.
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Victoria SFE
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#4
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this is correct yes, but these timescales are for the funds to be transferred from our bank to your bank.,. this has affect on your payment status message
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Tone30
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Report Thread starter 4 years ago
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So my status states, payments are ready to be made, then if you click on the breakdown it's states, scheduled.
Now the payment normally take 3-4 working days to be processed, submitted and paid.
Yet my payment hasn't yet been processed?
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Victoria SFE
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#6
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Your payment is scheduled for the 24th so will be paid then.

the 3-4 working days you are quoting is the timescale for the banking process, this is not the timescale for your payment status message to change.

The payment status can change 1-3 days before your payment is paid, it may not change until the night before...

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Tone30
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#7
Report Thread starter 4 years ago
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Normally the status changes as the process of the payment moves along, the SFE website states that payments take 3-4 working days to be received by the bank, the payment process wasn't started till Wednesday, so this for mean the payment would clear on the tues?
Also we're told not to follow the payment status as is not upto date information, yet on the phone and the website we're told to look at our account for updates?
Which is true? If there's a delay, how long is the delay?
Thanks
Toni
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