for the record the questions actually start at number 10 and they are as follows
10 A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?
11 You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?
12 A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?
13 You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?
14 You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?
15 A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?