Tesco job online questionnaire Watch
for the record the questions actually start at number 10 and they are as follows
10 A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?
11 You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?
12 A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?
13 You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?
14 You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?
15 A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?
11 - Take time to chat with the customer. Listen to their stories and see if I can help with further shopping
12 - Tell the team member I will help after I finish helping the customer
13 - Approach the customers and offer to help them find the prosecco
14 - Help out in the other department and get to know my colleagues there
15 - Apologise that the item is out of stock but they can order it online