I was in (Holden Court Brighton) and I faced so many issues!
Deposit Refund Issue: I recently vacated the accommodation and expected a refund of my £150 deposit. However, I received only £100 without any explanation or reason provided, which has left me dissatisfied and seeking clarification!!
No Laundry Facilities: One major drawback was the absence of the promised laundry facilities. This was particularly frustrating as it inconvenienced residents who relied on these amenities.(it was disappointing not to have access to a service that was initially advertised!) .
Construction Noise: The persistent construction noise in the yard outside my window was a significant source of annoyance, especially for a student trying to focus on studies. The noise level, lasting until 5 pm daily, made it challenging to maintain a peaceful living environment.
Security Concerns: I had a distressing experience when I encountered a thief in the common area attempting to steal items and even trying to access rooms. This incident was deeply traumatic, and it was not the first time security issues had arisen, with a previous incident involving the theft of a TV from the common area.
Lack of Reception Availability: There was a period during which the reception was absent for a week, leaving residents without a point of contact. During this time, calls and emails went unanswered, causing frustration and inconvenience.