Lost confidence in the marking process

Hello,
I'm a first-year university student who received his first-year results (6 modules).
I feel like I've lost confidence in the marking process and the education system overall.
Basically, my tutor emailed/told me in person my overall results last week.
I then received a second email from a different person - the leader (and exam marker) of a particular module confirming my result for that module (let's call that result X).
(So, that's two figures of authority from my university who have confirmed my overall exam results).
Yesterday, I received my overall exam results via my university profile (as all students had - it was the formal date by which we get them).
However, the mark for X (the module result which these two people had confirmed beforehand) had decreased by more than 20 marks!
I don't know who or what to believe at this stage - the results I got yesterday, or the result my tutor AND module leader (the person who had marked the exam themselves) had told me.
The mark I received yesterday could be a technical error on the system?
It seems like a form of misconduct (and abuse) for two markers to email/tell me my results, then CHANGE them (over 2 weeks after the moderation process - can they even do this?), one day before I get my 'official' results via my profile.
I have lost all confidence in the marking system if this is the case.
It seems unprofessional and a form of professional misconduct - as the staff know the importance students place on grades (and how they affect their mental health).
What should I do at this stage?
I feel like complaining.

Hello,
I'm a first-year university student who received his first-year results (6 modules).
I feel like I've lost confidence in the marking process and the education system overall.
Basically, my tutor emailed/told me in person my overall results last week.
I then received a second email from a different person - the leader (and exam marker) of a particular module confirming my result for that module (let's call that result X).
(So, that's two figures of authority from my university who have confirmed my overall exam results).
Yesterday, I received my overall exam results via my university profile (as all students had - it was the formal date by which we get them).
However, the mark for X (the module result which these two people had confirmed beforehand) had decreased by more than 20 marks!
I don't know who or what to believe at this stage - the results I got yesterday, or the result my tutor AND module leader (the person who had marked the exam themselves) had told me.
The mark I received yesterday could be a technical error on the system?
It seems like a form of misconduct (and abuse) for two markers to email/tell me my results, then CHANGE them (over 2 weeks after the moderation process - can they even do this?), one day before I get my 'official' results via my profile.
I have lost all confidence in the marking system if this is the case.
It seems unprofessional and a form of professional misconduct - as the staff know the importance students place on grades (and how they affect their mental health).
What should I do at this stage?
I feel like complaining.

Hello,
I'm a first-year university student who received his first-year results (6 modules).
I feel like I've lost confidence in the marking process and the education system overall.
Basically, my tutor emailed/told me in person my overall results last week.
I then received a second email from a different person - the leader (and exam marker) of a particular module confirming my result for that module (let's call that result X).
(So, that's two figures of authority from my university who have confirmed my overall exam results).
Yesterday, I received my overall exam results via my university profile (as all students had - it was the formal date by which we get them).
However, the mark for X (the module result which these two people had confirmed beforehand) had decreased by more than 20 marks!
I don't know who or what to believe at this stage - the results I got yesterday, or the result my tutor AND module leader (the person who had marked the exam themselves) had told me.
The mark I received yesterday could be a technical error on the system?
It seems like a form of misconduct (and abuse) for two markers to email/tell me my results, then CHANGE them (over 2 weeks after the moderation process - can they even do this?), one day before I get my 'official' results via my profile.
I have lost all confidence in the marking system if this is the case.
It seems unprofessional and a form of professional misconduct - as the staff know the importance students place on grades (and how they affect their mental health).
What should I do at this stage?
I feel like complaining.

All marks are provisional until ratified by the Exam Board.All work is second marked. A proportion of exam papers and coursework will also be sent for external moderation by an expert outside the uni after they have been first/second marked. Initial provisional marks can be brought up or down at any of those stages.

The two members of staff who told you your provisional marks, were completely wrong to do so. At my uni that would be a severe procedural breach and I think you could justifiably lodge a formal complaint. See your Student Union for advice on how to do that. Check with colleagues to see if anyone else has had this happen to them as well - it seems unlikely to have been an isolated incident.

However, your complaint is based on the fact that you were told your provisional marks when you should not have been. Even if your complaint is upheld, you won't get your original marks reinstated as a result. You need to think through what you would gain from complaining, and whether it's worth the hassle.

Basically, the marking process is sound and has worked as it should do, with at least two, and possible three levels of moderation. What has gone wrong, is your lecturers' failure to follow the procedures and their decisions to contact you unofficially.

All marks are provisional until ratified by the Exam Board.All work is second marked. A proportion of exam papers and coursework will also be sent for external moderation by an expert outside the uni after they have been first/second marked. Initial provisional marks can be brought up or down at any of those stages.

The two members of staff who told you your provisional marks, were completely wrong to do so. At my uni that would be a severe procedural breach and I think you could justifiably lodge a formal complaint. See your Student Union for advice on how to do that. Check with colleagues to see if anyone else has had this happen to them as well - it seems unlikely to have been an isolated incident.

However, your complaint is based on the fact that you were told your provisional marks when you should not have been. Even if your complaint is upheld, you won't get your original marks reinstated as a result. You need to think through what you would gain from complaining, and whether it's worth the hassle.

Basically, the marking process is sound and has worked as it should do, with at least two, and possible three levels of moderation. What has gone wrong, is your lecturers' failure to follow the procedures and their decisions to contact you unofficially.