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PayPal Case/Claim Watch

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    Need help/opinions on a PayPal claim in muddled up in. If you have dealt with one before or scammers in general I could use your help.
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    What's happened? You need to give more information.
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    (Original post by IWMTom)
    What's happened? You need to give more information.
    Someone is trying it,

    They bought a bag off me, told me their mate is using their PayPal to pay.

    Sent parcel to a different address than what was on their PayPal payment (they asked me to post to different address). When it arrived I get a email from the person who payed via PayPal, telling me why haven't the 'shoes' arrived and they will get PayPal involved.

    So I'm not sure what my options are. Obviously trying to scam me in telling me that the parcel hasn't arrived to the 'proper' address even though I have posted it to the address requested.
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    (Original post by roarok)
    Someone is trying it,

    They bought a bag off me, told me their mate is using their PayPal to pay.

    Sent parcel to a different address than what was on their PayPal payment (they asked me to post to different address). When it arrived I get a email from the person who payed via PayPal, telling me why haven't the 'shoes' arrived and they will get PayPal involved.

    So I'm not sure what my options are. Obviously trying to scam me in telling me that the parcel hasn't arrived to the 'proper' address even though I have posted it to the address requested.
    Do you have copies of the messages, and a postage receipt?
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    (Original post by IWMTom)
    Do you have copies of the messages, and a postage receipt?
    Yes, the message were sent on another platform, but I have them and proof of postage. I read though if you sent it to a different address than the one on the PayPal transaction you're not protected. But on the other hand it's fraud either way. Not sure how involved / engaged the police would get.
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    (Original post by roarok)
    Yes, the message were sent on another platform, but I have them and proof of postage. I read though if you sent it to a different address than the one on the PayPal transaction you're not protected. But on the other hand it's fraud either way. Not sure how involved / engaged the police would get.
    If they asked it to be delivered to a different address, and you've got evidence of that, you shouldn't have a problem.
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    Is this official? He could say he knows nothing of the messages from the other person telling me to send it to another address surely and PayPal would believe him I was thinking of sending a empty box to the actual address, play the scammers game in a way.
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    (Original post by roarok)
    Is this official? He could say he knows nothing of the messages from the other person telling me to send it to another address surely and PayPal would believe him I was thinking of sending a empty box to the actual address, play the scammers game in a way.
    Where did the messaging take place?
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    Just provide evidence that they told you to send to another address. Although I've read before that although having proof of posting, doesn't necessary mean it's proof that it 'arrived' unless there was tracking..and therefore they could still win the case.
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    I'm fairly sure you lose all seller protection if you send something using an address that isn't the one given to PayPal. Did you sell it on eBay? Someone tried to pull a fast one on me recently on eBay and asked me to post something to a "work" address, so I just cancelled the transaction and refunded the money.

    "A key eligibility requirement of the Seller Protection Programme is that, for tangible items, the seller must post the item to the address which appears on the transaction details page. If the item is delivered in person or if a seller posts the item to a different address (for example, if the buyer asks that you send to another address on the basis that it is a “work address” or a “gift” address) then you will not be eligible for re-imbursement under the terms of the programme."

    SOURCE: https://www.paypal.com/webapps/mpp/u...locale.x=en_GB
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    I think you're right, so ill have to play the game I guess. He obviously knew what he was doing when he asked me to send it to another address, I've done it before but that's because it was genuine; never knew it was an area for scamming.
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    (Original post by IWMTom)
    Where did the messaging take place?
    Another selling app, although PayPal won't be able to take it as gospel as they could have been forged.

    As I'm no longer protected by PayPal it seems I'll have to think up a solution.
 
 
 
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