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    I sent the application forms and evidence for supporting my son .
    As I live in Brasil, it was sent by post and arrived in the UK on the 10/7/2017, but aparently is has not been processed, how can I know if all is ok?
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    Hi renatamacdermot,

    If it arrived in UK and was signed for by us at student finance on 10 July then it would be scanned onto our imaging system which is currently taking three working days and it would then be queued for processing based on the type of evidence. So for financial evidence if it was a PFF2 form then they are currently taking 19 working days to process them from the date it was received by us.

    Can call 0300 100 0607 to see if we have received it.

    If the form arrived in UK on 10 July but hasn't been signed for by us you would need to investigate this with the courier.

    Thanks
 
 
 
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