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<a https://www.thestudentroom.co.uk/showthread.php?t=7467335'> Year 12s: what will be the first way you research your future options? >>

HP Laptop screen black

My HP laptop has problems booting up.

When I turn it on from off, it sounds OK every time but only 20% of the time, the screen comes on and goes on t work.

The other 80% of the time, the screen remains black.

I've done what HP say, ie disconnect, take battery out, hold power button for 15 secs, connect and power on but tat doesn't work every time (and even if it did, I wouldn't want to be doing that every time).

I've tried going to Device Manager and uninstalling the graphics driver, then reinstalling.

Nothing seems to work.

Any ideas?
I know HP Laptops have a problem where, if the internals of the computer are dusty, especially the exhaust fan. The laptop prevents itself from booting, in order to fixed this, use compressed air to clean the internals such as the motherboard and especially the exhaust fan. This may solve your problem.
Reply 2
Avatar for gareths
gareths
14
Hp computers are tempermental at times
It's possible there is a fault with the screen itself, and you need to replace the screen. Alternately it's possible the screen ribbon has just come loose and needs to be reinserted and it's otherwise perfectly fine. There's also the possibility of a firmware issue during the boot sequence. It's impossible to say from that info alone.

Just take it to a laptop/pc repair shop, they'll look it over and give you a quote and take it in for a couple days. If they can fix it you'll pay probably £30-50 (maybe less if it's really simple and they feel charitable), if they can't they'll let you know it's a junker and you normally won't be charged.
Reply 4
Avatar for dugdugdug
dugdugdug
OP
14
Thanks for the suggestions.

My plan B was to get a new laptop.

What I don't understand is, looking at hp.com and other sites, why are there laptops at £800 offering an i5 processor with 8GB ram, yet for more money, around £1100, you only get an i5 with 4GB ram? Could it be the more expensive one has a SSD or perhaps better motherboard?

http://store.hp.com/UKStore/Merch/Product.aspx?id=1AN98EA&opt=ABU&sel=NTB

http://store.hp.com/UKStore/Merch/Product.aspx?id=Z2V47ET&opt=ABU&sel=NTB
(edited 6 years ago)
Original post by dugdugdug
Thanks for the suggestions.

My plan B was to get a new laptop.

What I don't understand is, looking at hp.com and other sites, why are there laptops at £800 offering an i5 processor with 8GB ram, yet for more money, around £1100, you only get an i5 with 4GB ram? Could it be the more expensive one has a SSD or perhaps better motherboard?

http://store.hp.com/UKStore/Merch/Product.aspx?id=1AN98EA&opt=ABU&sel=NTB

http://store.hp.com/UKStore/Merch/Product.aspx?id=Z2V47ET&opt=ABU&sel=NTB


Out of those 2 laptops. Id go for the first one. The more expensive one doesnt actually come with an SSD. The gaming one does. Alongside a graphics card and other things. The Elitebook 840 doesn't actually have a graphics card. But HP Elitebooks have always been overpriced.
Reply 6
Avatar for dugdugdug
dugdugdug
OP
14
Thanks

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