Insurance Claim

I'm probably not being crystal clear with my replies given it's gone midnight haha, no worries. I truly hope everything gets sorted swiftly for you

Thank you and no worries. I'm that annoyed I cannot sleep. Also I have uninsured loss protection as part of my policy will this aid me in the event the driver wasn't correctly insured?

Update: I called my insurance provider this morning and logged the claim. I’m sending across the CCTV footage and pictures now. They’re seen too quick with the repair I’ve already had them calling me this morning to get it booked in to be repaired but will require me to pay my excess and then be reimbursed when the other party accepts liability. However I’m hesitant to do this atm as I want my insurer to have everything they need and ideally have the other party accept liability before it goes in for repair because I don’t fancy paying £600.

It's pretty hard for them not to accept liability, considering you have CCTV of it happening! I wouldn't worry about it - just pay your excess

Exactly! My phone has not stopped ringing today! The insurance have referred me to a company called Nationwide to have the repairs done but I had a friend who took their car there and they did a terrible job and the reviews are terrible. There is one site where the reviews are amazing but this looks fake as 3000 + in like a month? I think not. I'm correct in thinking I can request another firm to take care of the repairs?

I believe you need to use the repairer the insurer puts you in contact with, or else they'll write the car off due to additional transport costs.

Don't quote me on that, but it's something you could ask your claim handler?

Ok, transport costs? The garage I'm proposing is significantly close I'll contact them tomorrow morning. On a side note my mother saw the van today and they've already had the area filled but obviously the decals are missing!
It's a good job I tool a lot of pictures

You may be alright then, but again, it depends on the insurers internal policies.

I wonder why the driver was so apprehensive about giving his details; do we have further information regarding his insurance?

I had a similar time when someone drove in to the back of me and then told me it was just a scratch and could be polished out. They ended up replacing the bumper. They didn't want me to go through the car insurance companies but I didn't trust that he would pay and said it was my decision. It is easier to let the insurance company liaise directly with the third party (that's what you pay them for) and you should report it anyway

Not yet! When I went through everything that happened this morning they said they'd be contacting the other parties insurance to inform them of the incident so I'm assuming if anything was wrong It would've flagged then. The only thing I can think of is premiums in the future I imagine an incident likely to cost thousands will cause a hefty increase in premiums. Who knows, I'm just glad I made the right decision (with the assistance of yourself and others. I feel at peace now and don't have to worry about having it repaired privately, exchanging money and meeting people to get money I don't trust as far as I can throw them.

I will keep you updated over the next few days

Not yet! When I went through everything that happened this morning they said they'd be contacting the other parties insurance to inform them of the incident so I'm assuming if anything was wrong It would've flagged then. The only thing I can think of is premiums in the future I imagine an incident likely to cost thousands will cause a hefty increase in premiums. Who knows, I'm just glad I made the right decision (with the assistance of yourself and others. I feel at peace now and don't have to worry about having it repaired privately, exchanging money and meeting people to get money I don't trust as far as I can throw them.

I will keep you updated over the next few days

Update: My insurance provider do allow me to go to a garage of my choosing however in doing so I will not get a courtesy car and if the garage produces sub par work I would be responsible in dealing with it. As such I've decided I will go with the one my insurance recommended as it is more convenient for and any if any issues arise I don't have to do anything. Also It will be quicker as I won't need to wait for my Insurer to approve the quote.

I did call to confirm to confirm they had the CCTV footage however because it was 8AM the department had not started yet. I called back at 12PM but was on hold for 15 minutes. I will try again tomorrow at 9AM sharp.

Update: So my car is going in for repair on Monday. I opted for the repair company I was referred to by the Insurance company. I also confirmed this morning that they had received the CCTV (I sent it in two formats to maximise there ability to view it) and the lady I spoke to said she was able to watch it then.

Hopefully I will have an update next week.

Anything from the other party?

Nothing as of yet. Now that my insurer has the CCTV footage they can clearly see that it was the other drivers fault so hopefully it will speed things up a little. My farther last year had a similar issue where a wagon crashed into him outside his work and after the insurer got the footage they told him to get his car repaired and not deal with excess as they were very confident with the case. Hopefully something like that will happen and I don't even need to think about this again.