locked account

Hi, I forgot my password so my account is locked. I then try to unlock it by entering my first and last names and date of birth, as required, and then the following message appears:

"we have the following email address for you

*****@hotmail.com

we're going to sent you an email with instructions on how to reset your login details"


The problem is that the email that appears is not mine, in fact I have never seen it before, so I cannot reset my password and access my account

How can I solve this??