"Support a student's aplication" "No matches found" --- ??

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laurentiup
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Hello I apply for a student loan and maintenance grant, adult dependent grant and parent allowance grant and after you send to my wife to complete pff2 form or apply online for sending financial information. She did that more than 2 weeks ago and she doesnt received no message from you, with her crn number or something else. So yesterday she registered online to gov.uk/apply-online-for-student-finance , after registration she received a crn number but when she try to "Support a student's aplication" she receive this "No matches found" and for sure she entered the right details....she also try it to support and enter my crn number and also she try it after name adress etc;.....so whta happend? can I give you my crn number here and her crn number to verify for us? My name is Laurentiu Mihai Pescaru and my wife name - Carmen Vasilica Pescaru
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