I applied for my student finance last month and it was submitted on 15th of august (according to my online account) and my personal compelling reasons application on 17th of august. I was told that the processing time is 19 working days. Its 12th of september already and we haven't heard anything yet and i am panicking that y havent i got an answer yet.
If we received your compelling personal reason evidence on the 17th of August and you were advised it would be processed within 19 working days , I can advise that this should be reviewed by Thursday or Friday of this week . I would suggest that you check your account on Friday.
I can also advised that processing timescales can be subject to change .
As the information that you have given is specific to your account, I would suggest that you contact Student Finance directly to be given and update on your application and on your Compelling personal reasons evidence. I can only give general advise as we cannot access account's on TSR.
Please call on 0300 100 0607