The Student Room Group

HMRC Tax Specialist Programme (TSP) 2018

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Reply 580

Original post
by awascher
I have done it before and passed. My AC is on Tuesday for the Fast Stream. You get 8 questions have 30 seconds of prep time at the beginning of each question then the camera starts rolling straight. You can’t rerecord the answers but can redo the practice question as many times as you want to get a hang of the process. Not sure if it will be anything similar.


Thank you. That sounds really tough. In a face-to-face interview you can pick up vibes from the interviewers which can spur you on or indicate that perhaps you should stop waffling ;-)
Answering questions into a screen sounds terribly detached and scary!

Reply 581

Yandog - I am with you, the SJT is complete pot luck and such a stupid way to recruit.

I currently work for HMRC as a fully qualified HO with 5+ years of compliance experience. I scored 99% on both the verbal and numerical tests yet only 54% on the SJT.

In my Business Unit I know of approximately 20 people who apply for this job, all past both numerical and verbal and all but one person failed on the SJT. Now these people are experienced officers, some with vastly more experience than I have, and all a mixture of Band O, HO and SO grades.

There is something very wrong with HMRC's recruitment strategy when only 1 out of 20 experienced officers are deemed worthy of a video interview. People who do the actual job day in day out.

Here's hoping next year HMRC go back to the old way of recruitment.

Reply 582

Original post
by Yandog
You stated - 'I think of all the sifting tests in the CS application process, the SJT is probably the one which derives the most 'honest', 'representative' results. It's not something you can really prep for in the same way you can for the verbal and numerical reasoning tests. It's directly testing the way you are most likely to conduct yourself on a day-to-day basis in a workplace setting. The skills it's testing are those you've acquired over your lifetime, over a multitude of complex settings: your ability to read people, to empathize, to persuade, to read situations, to motivate, to prioritize and so on and so forth. These skills are very subtle; people are rarely self-aware of, and even less likely to self-evaluate (indeed, it's difficult) their strengths and deficiencies in these areas.'

Surely you don't believe this based on some hypothetical situations with ambiguous responses condensed down to about thirty minutes.

Surely the SJT says nothing about a person - more of the cutting down should happen following the verbal and numerical tests and scrap the SJT - the top performers in these tests should get an interview where an interviewer can actually talk to you about your actual experiences and find out 1000 times more about you then they ever could from the SJT.

I'll say again - I perform very well at work. have always been a top performer and have always excelled in team situations etc so I know for certain that the SJT is not representative of me in any way.


I agree with you and other people in this thread that these tests are NOT a perfect way of capturing every single person who is suited and likely to succeed in the role. I also agree that the results of these tests should not be taken as a the sum of the individual's abilities. The tests are prone to fatigue, to nerves, to lack of hydration, and yes..., coaching, and even cheating.

However, this is the nature of recruitment. You cannot expect a recruiter to offer you an unlimited amount of time or an unlimited number of opportunities to present the 'you' that you consider best. Because at the end of what could be an expensive and time consuming process they may just realize that this 'you' is not the type of individual they consider best after all.

You have a right to have your application be given the same respect and consideration as everybody else. You do not have the right to set the success of criteria of the role yourself, or to make claims for exceptional adjustment to the process just because 'you think you perform well at work' or because you appear to have a lower opinion of one of the tests. The recruiter is in an immensely better position to judge what skills most closely match the requirements of the role than you are able to.

What we have been given is, at least initially, a level playing field where all the initial testing can be done without the need for travel (and the monetary and time investment it requires). The tests can be done in an environment you are comfortable in, without a time limit. When you made the conscious decision to submit an application for this scheme, you had immediate access to a comprehensive description of what the tests involved and you were also given advice on how you could improve your scores.

When you completed the SJT test you are given a pretty generous amount of feedback on your performance (see the attachments section under your application), including details of what exactly the benchmarks are. The situations are, yes, hypothetical; but they are not arbitrary or unrelated to what your work would involve. Furthermore, your answers were compared against the answers given by existing members of the Civil Service at the HEO grade: that is, those that are considered to have been or are currently meeting the success criteria and positive indicators for roles at the same grade this scheme will immediately put you in.

I personally found the feedback given for SJT very useful. If you haven't read it already, I recommend you do. It could help you understand what they are looking for, and you can use it in future applications.

ALSO, I don't think it matters if what they are looking for does not necessarily reflect how you might behave at present. In the same way that practicing numerical tests and comprehending the proofs given for questions you get wrong improves your numerical skills, so too does understanding the explanations given in SJT tests improve your behaviors and attitudes in work.

I'm sorry that you were not successful. And as I said before, I completely understand the need you felt to vent. I hope you are more successful next year or in another opportunity you desire.

Reply 583

Original post
by wasteoftime1
Yandog - I am with you, the SJT is complete pot luck and such a stupid way to recruit.

I currently work for HMRC as a fully qualified HO with 5+ years of compliance experience. I scored 99% on both the verbal and numerical tests yet only 54% on the SJT.

In my Business Unit I know of approximately 20 people who apply for this job, all past both numerical and verbal and all but one person failed on the SJT. Now these people are experienced officers, some with vastly more experience than I have, and all a mixture of Band O, HO and SO grades.

There is something very wrong with HMRC's recruitment strategy when only 1 out of 20 experienced officers are deemed worthy of a video interview. People who do the actual job day in day out.

Here's hoping next year HMRC go back to the old way of recruitment.


Unfortunately I have to agree with this. Not only because I completed failed my SJT (despite being a caseworker for the past two and a half years and comprehensively reading the competency framework for the test), but also because I too know colleagues in my Business Unit who also failed the SJT - one person I know got 98% and 99% on verbal and numerical respectively but got 62% on SJT. Some of these colleagues also have more experience than me. I know the SJT is just a way to cut numbers in the most cost effective and efficient way but, like wasteoftime1 stated, something does not appear right if experienced officers who are doing the job everyday are being cut so early in the process based solely on the SJT. I know you don't need any experience for this scheme but I know 5 people who got onto TSP after joining the department at lower grades (O or HO).

But then again I'm now coaching and mentoring HO trainees to do the same job as me (VAT caseworker) because they don't have a training manager, despite the fact I'm at O grade. So what do I know? :lol:

Reply 584

Original post
by wasteoftime1
Yandog - I am with you, the SJT is complete pot luck and such a stupid way to recruit.

I currently work for HMRC as a fully qualified HO with 5+ years of compliance experience. I scored 99% on both the verbal and numerical tests yet only 54% on the SJT.

In my Business Unit I know of approximately 20 people who apply for this job, all past both numerical and verbal and all but one person failed on the SJT. Now these people are experienced officers, some with vastly more experience than I have, and all a mixture of Band O, HO and SO grades.

There is something very wrong with HMRC's recruitment strategy when only 1 out of 20 experienced officers are deemed worthy of a video interview. People who do the actual job day in day out.

Here's hoping next year HMRC go back to the old way of recruitment.


Just because experienced HMRC staff have failed doesn't mean it's not the right recruitment process. Not everyone, internal or external, is suited to the TSP.

Reply 585

Original post
by jay191
Yes it's still saying that. I think they'll let us know by Friday 22nd, just before Christmas. If we get the job then it'll be a nice present. If we don't we can try getting drunk with some eggnog.


I am really hoping it isn't that long of a wait! They said to me after my interview that if we don't hear by mid-December then we can assume that something must have gone wrong. They said they were interviewing until last Tuesday and that we should hear within 1-2 weeks of that.

Fingers crossed for a nice Christmas present!

Reply 586

Original post
by wasteoftime1
Yandog - I am with you, the SJT is complete pot luck and such a stupid way to recruit.

I currently work for HMRC as a fully qualified HO with 5+ years of compliance experience. I scored 99% on both the verbal and numerical tests yet only 54% on the SJT.

In my Business Unit I know of approximately 20 people who apply for this job, all past both numerical and verbal and all but one person failed on the SJT. Now these people are experienced officers, some with vastly more experience than I have, and all a mixture of Band O, HO and SO grades.

There is something very wrong with HMRC's recruitment strategy when only 1 out of 20 experienced officers are deemed worthy of a video interview. People who do the actual job day in day out.

Here's hoping next year HMRC go back to the old way of recruitment.


I understand exactly what you are saying. I know one civil servant she’s SEO grade and she’s been in civil service for 20 years and failed the SJT. I have done couple now and the questions are similar . My SJT scores have ranged from 99% to 24%. I don’t see how that can be when the SJT on those occasions have been similar scenarios.

Reply 587

I failed the SJT miserably last year - despite already being at HO level and having recently passed a similar internal training programme to the TSP to get to that grade. I was very bitter about it and shared all of the same frustrations some of you guys are showing here.

This year, I scored 98% on it. If I can offer any advice for those people who will try again next year it is this: read the competency framework and bear it in mind at ALL times when answering the questions. Take each possible answer, in turn, and on its own merits. Do not compare it to the others. Think about the differences between "very appropriate" and "slightly appropriate" - something can still be "very appropriate" even if it is not what you would actually do in that situation personally. Be true to yourself as well - don't get caught up in what you think "they are looking for". If you do that, you'll start to second guess yourself. Go with your own, informed opinion.

Reflect on the feedback you have been given and take it on board next time. Do not take it as a personal insult to your intelligence or abilities. The people who actually make it onto TSP have an amazing success rate in terms of passing the programme - which is no mean feat considering the amount of difficult exams, skills assessments and final reports that are involved. Whether you agree with the SJT as a recruitment tool or not, there is no denying it works in terms of getting suitable people (ie - those who will pass and become an asset to the business) onto the programme. I'd be amazed, therefore, if they change their recruitment methods in the future. That means you need to find a way to pass this stage.

Hopefully I've been of some help.

Reply 588

I got 58% and just been informed i passed to video interview, don't lose hope. I think they must take into account the different sections or something as i didn't score poorly on any single one just average to good overall. Might also be to do with the fact that im in the disabled section? who knows. Good luck everyone.
(edited 8 years ago)

Reply 589

I received an email yesterday informing me that I have progressed to the next stage, but my application still says it is under review. Is anyone else experiencing this?

Reply 590

Original post
by VinnicombeDmv
I received an email yesterday informing me that I have progressed to the next stage, but my application still says it is under review. Is anyone else experiencing this?


Yes I think it will stay like that until the instructions are released?

Reply 591

Original post
by Memorex13
I got 58% and just been informed i passed to video interview, don't lose hope. I think they must take into account the different sections or something as i didn't score poorly on any single one just average to good overall. Might also be to do with the fact that im in the disabled section? who knows. Good luck everyone.


Hmm, I got 62% but didn't make it so maybe it's because we are in different categories. I know someone mentioned upthread that they take the scores and also take into consideration other personal categories. Well done for getting through :smile: There was so much competition!

Reply 592

I didn't make it but not too disappointed, now I can focus on my business analytics course. Good luck everyone!

Reply 593

Original post
by Memorex13
I got 58% and just been informed i passed to video interview, don't lose hope. I think they must take into account the different sections or something as i didn't score poorly on any single one just average to good overall. Might also be to do with the fact that im in the disabled section? who knows. Good luck everyone.


If you applied under the Guaranteed Interview Scheme you're guaranteed to get an interview if you met the minimum standard.

Reply 594

Only 4 questions on the video interview it seems to be a very short process

Reply 595

Original post
by zoedmc
Only 4 questions on the video interview it seems to be a very short process


8 minutes of us talking - not long but I suppose they'll have a flavour of each candidate. They do say you know in the first 5 minutes when interviewing

Reply 596

Original post
by Mcwilson23
8 minutes of us talking - not long but I suppose they'll have a flavour of each candidate. They do say you know in the first 5 minutes when interviewing


Short and sweet makes it less nerve racking

Reply 597

I received an email from HMRC with the video interview instructions.

This looks manageable with enough preparation.

Reply 598

Hi everyone!

Can anybody say about the experience with video interview?

I am not sure what sort of questions to expect :frown:

Reply 599

It doesn't mention Windows 10..... does that mean Launch pad is not compatible with Windows 10?! Or have they sent out old info?

Also, are the tested competencies the same 4 for all of us or different ones based on our sjt scores??