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    My account has told me that my declaration form was received and processed 1-2weeks ago but I haven't received any information about payment.
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    (Original post by BobsieDobsieH2O)
    My account has told me that my declaration form was received and processed 1-2weeks ago but I haven't received any information about payment.
    Hi BobsieDobsieH2O,

    When your application has been approved your payments will show on your online account.

    Thanks Katie
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    (Original post by Catherine SFE)
    Hi BobsieDobsieH2O,

    When your application has been approved your payments will show on your online account.

    Thanks Katie
    There isnt anything about it on my account about the finance though. If theyve already processed it, why hasnt it been approved, how long will this take?
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    (Original post by BobsieDobsieH2O)
    There isnt anything about it on my account about the finance though. If theyve already processed it, why hasnt it been approved, how long will this take?
    Hi BobsieDobsieH2O,

    If the payments are not showing on your online account, you should call us and we will check this for you.

    Tel: 0300 100 0607

    (Open Monday to Friday from 8.00am to 8.00pm and between 9.00am and 4.00pm on Saturday and Sunday. Local call rates apply).

    Thanks Katie
 
 
 

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