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    Hi guys,

    I have received the base maintenance loan on time, but I have yet to have the additional maintenance from my parents' income.
    It has been at least 22 working days now, how much longer should I expect to wait?
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    (Original post by TasteLikeChicken)
    Hi guys,

    I have received the base maintenance loan on time, but I have yet to have the additional maintenance from my parents' income.
    It has been at least 22 working days now, how much longer should I expect to wait?
    Hi TasteLikeChicken,

    With some more information we may be able to give you a better idea of when to expect an update on your funding. So, a few of questions for you:

    Did your parents provide their details to support your application before or after the non means tested amount was awarded to you?

    Did they provide them online or on paper form?

    Do you know what date the details were submitted to us?

    Thanks,

    Stuart
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    (Original post by Stuart SFE)
    Hi TasteLikeChicken,

    With some more information we may be able to give you a better idea of when to expect an update on your funding. So, a few of questions for you:

    Did your parents provide their details to support your application before or after the non means tested amount was awarded to you?

    Did they provide them online or on paper form?

    Do you know what date the details were submitted to us?

    Thanks,

    Stuart
    I submitted my application on the 4th September along with my mother's details, father's details where submitted on the 5th September. I received my first payment on the base loan on 25th September.

    I did everything online.

    Cheeers
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    (Original post by TasteLikeChicken)
    I submitted my application on the 4th September along with my mother's details, father's details where submitted on the 5th September. I received my first payment on the base loan on 25th September.

    I did everything online.

    Cheeers
    Hi TasteLikeChicken,

    Do you know if we've requested additional information or evidence from your mum or dad?

    And this may seem like a silly question but do you know if the household income is below the relevant threshold to allow us to means test the application?

    Thanks,

    Stuart
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    (Original post by Stuart SFE)
    Hi TasteLikeChicken,

    Do you know if we've requested additional information or evidence from your mum or dad?

    And this may seem like a silly question but do you know if the household income is below the relevant threshold to allow us to means test the application?

    Thanks,

    Stuart
    I checked last night, and no, it says that you don't require any additional information on both of my parents' accounts.

    and I wish that was the case mate haha, we're very much under the threshold!
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    I have the same problem as well. I was told that my loan would come on the 10th of October but there has been no change to my account or my bank account and your phone line isn't working. What should I do next?
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    (Original post by TasteLikeChicken)
    I checked last night, and no, it says that you don't require any additional information on both of my parents' accounts.

    and I wish that was the case mate haha, we're very much under the threshold!
    Hi TasteLikeChicken,

    If that's the case I'd advise giving us a call on 0300 100 0607 and an advisor would be able to look at your application to see what the issue is.

    Regards,

    Stuart
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    (Original post by Marnimorrisx)
    I have the same problem as well. I was told that my loan would come on the 10th of October but there has been no change to my account or my bank account and your phone line isn't working. What should I do next?
    Hi Marnimorrisx,

    Our network provider is having a number of issues and are working on these, if you try through a landline this should work, or try again later, we are open from 8am to 8pm.

    Thanks,

    Stuart
 
 
 
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