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    Hello,
    i have sent off my child's birth certificate (original copy as it does not state photocopy) and tax credits award notice( as it states photocopy) and i have not received them back even though i have received 3, yes 3 separate letters saying i have been successful in my application. It was sent at the end of August. Should i be concerned now? or will it be sent back? Thanks very much
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    (Original post by vikingmermaid)
    Hello,
    i have sent off my child's birth certificate (original copy as it does not state photocopy) and tax credits award notice( as it states photocopy) and i have not received them back even though i have received 3, yes 3 separate letters saying i have been successful in my application. It was sent at the end of August. Should i be concerned now? or will it be sent back? Thanks very much
    Hi vikingmermaid,

    Evidence is currently taking up to 21 working days to be returned. Timescales for documents to be returned will depend upon the time of year, this is a particularly busy time.

    If outwith these timescales please give us a call on,

    Tel: 0300 100 0607

    (Open Monday to Friday from 8.00am to 8.00pm and between 9.00am and 4.00pm on Saturday and Sunday. Local call rates apply).

    Thanks Rona
 
 
 
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