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    Hey,

    I submitted all my receipts for my travel reimbursement, I called to see what was happening and i was told it was all sorted and I would be receiving the money on a certain day.

    I then get an email stating I had missed a form out.

    Why would they say it is sorted and payment is due to go in my bank on a certain day when it clearly wasn't?

    I'm currently in America on my year abroad and it's very difficult to get in touch with student finance England whilst here! It's so frustrating.
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    (Original post by Jjac19)
    Hey,

    I submitted all my receipts for my travel reimbursement, I called to see what was happening and i was told it was all sorted and I would be receiving the money on a certain day.

    I then get an email stating I had missed a form out.

    Why would they say it is sorted and payment is due to go in my bank on a certain day when it clearly wasn't?

    I'm currently in America on my year abroad and it's very difficult to get in touch with student finance England whilst here! It's so frustrating.
    Hi Jjac19,

    We wouldn't be able to process travel grant claims in full without all the necessary forms so I'm unsure why you were told it was all sorted. If you have been given incorrect information I can only apologise.

    As we don't have access to individual accounts here I am unable to advise you on the specifics of your application. I can appreciate that calling us from abroad isn't particularly easy or convenient but that would be the best way to resolve the situation as soon as possible.

    Regards,

    Stuart
 
 
 
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