Hey there! Sign in to join this conversationNew here? Join for free

Confused about gas/electric meters in my new flat Watch

    • Thread Starter
    Offline

    6
    ReputationRep:
    Hello I'm having issues cleary the meters from dept left by my flat's previous tennant.

    My landlord told me to just phone the provider (British Gas) and ask them to reset the meters but when I phoned she just laughed at me and said they don't just reset meters on request and suggested I tell my landlord to pay it off instead.

    Well I got in contact with another woman representing my landlord ('cause he's on holiday) and she said their website says I'm entitled to ask them to reset it, and wants me to phone them and ask them again. Their website says

    "You might need a new card or key to use the meters in your new home. Using one that's been left could mean you're paying someone else's outstanding bill, which shouldn't affect you as a new customer."

    So I really confused what to do... these are my options:

    The woman and the phone told me to tell the landlord to pay the dept. Should I wait for him to come off holiday and ask him directly?

    Should I do what this other woman says and phone British Gas again, demanding they reset the meters and clear the dept?

    Or should I just ask for a new card like the website suggests? And if I do what will happen to the dept on the meters?
    • Community Assistant
    Offline

    19
    ReputationRep:
    (Original post by shadowtear)
    Hello I'm having issues cleary the meters from dept left by my flat's previous tennant.

    My landlord told me to just phone the provider (British Gas) and ask them to reset the meters but when I phoned she just laughed at me and said they don't just reset meters on request and suggested I tell my landlord to pay it off instead.

    Well I got in contact with another woman representing my landlord ('cause he's on holiday) and she said their website says I'm entitled to ask them to reset it, and wants me to phone them and ask them again. Their website says

    "You might need a new card or key to use the meters in your new home. Using one that's been left could mean you're paying someone else's outstanding bill, which shouldn't affect you as a new customer."

    So I really confused what to do... these are my options:

    The woman and the phone told me to tell the landlord to pay the dept. Should I wait for him to come off holiday and ask him directly?

    Should I do what this other woman says and phone British Gas again, demanding they reset the meters and clear the dept?

    Or should I just ask for a new card like the website suggests? And if I do what will happen to the dept on the meters?
    Complain to British Gas, as that's completely wrong information - they should be able to clear it.
    • Thread Starter
    Offline

    6
    ReputationRep:
    (Original post by IWMTom)
    Complain to British Gas, as that's completely wrong information - they should be able to clear it.
    Thanks for the advice, I'll try that tomorrow!
 
 
 
Reply
Submit reply
TSR Support Team

We have a brilliant team of more than 60 Support Team members looking after discussions on The Student Room, helping to make it a fun, safe and useful place to hang out.

Updated: October 18, 2017
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • Poll
    Did TEF Bronze Award affect your UCAS choices?
    Useful resources
    Bizarre things students have spent their loans onThings you should budget for at uni

    Sponsored features:

    Making money from your own website

    Need some cash?

    How to make money running your own website.

    Bianca Miller, runner-up on The Apprentice

    Handle your digital footprint

    What would an employer find out about you on Google? Find out how to take control.

    Groups associated with this forum:

    View associated groups
  • See more of what you like on The Student Room

    You can personalise what you see on TSR. Tell us a little about yourself to get started.

  • The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

    Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

    Quick reply
    Reputation gems: You get these gems as you gain rep from other members for making good contributions and giving helpful advice.