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    Hi everyone,

    I have just started my first year at university and am still waiting to hear if I can get my tuition fee loan covered through 'Personal Compelling Reasons'. At the moment I cannot be covered as I have effectively used two years of my finance. I attended a university 3 years ago yet dropped out after a couple of weeks - due to me deciding against living away from home. I never actually attended a lecture at that university and no tuition fees were paid. That did, however, count as one year of funding.

    My second year of funding was used two years ago on the course I'm on now. I dropped out half way through my first year due to my Mum being diagnosed with terminal cancer. I was in contact with my tutors the whole time and we agreed to 'suspend my studies' with the view of my coming back in future.

    Sadly, my Mum passed away in April of this year. I am glad I suspended my studies as I got to spend valuable time with her. I decided to return to my studies this year and was made aware that I wouldn't be eligible for tuition fee funding due to me "using up two years of funding". I applied for Personal Compelling Reasons and sent evidence supporting my claim in July. SFE didn't say they had received the evidence until the end of August, and then informed me it would take another 4 weeks to review.

    I had sent a copy of my Mother's death certificate, a letter outlining my situation and also a copy of my Birth certificate. I was quite unsure of what to send and obviously expected it all to be sorted by the time I had started university. I was informed around the 20th of September that my evidence was insufficient and that they would require further evidence to support my claim, preferably in the form of a letter written by a professional.

    I spoke to my tutor and he wrote me a letter outlining the situation as to why I suspended my studies in the first place; something I should have done when sending my first evidence. In the letter, he outlines the timeline of when my mother received her diagnosis, and the subsequent effect that had on my state of mind and my studies. I sent this letter, with another letter written by myself, to SFE the following day.

    I have phoned them a couple of times since I sent the latest evidence, and they have told me not to expect a response until October 26th. Basically, I am in deep worry as I have had to register my own bank account as a form of payment for my tuition fees ( I was advised to do this in the hope that SFE would have all this sorted by now and my tuition fees would automatically be covered by SFE). The first payment for my tuition fees is due October 25th, and I simply don't have the money in my bank account - even if they try to withdraw it.

    I simply can't pay for my own tuition fees. I'm really enjoying my studies and I would be absolutely gutted if I had to drop out again - due to me not being able to receive funding. Personally, I can't believe how inefficient SFE are and how long it takes for them to process evidence and simple information.

    Sorry for the length of this post, but there's a lot of context to it. Basically, can I accept to get my application approved? Is my Mother's diagnosis and the toll that had on myself enough to get it approved? And also, have I sent suitable evidence or do I need to send more?

    Thank you and I'd really appreciate any responses,

    A severely worried student
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    (Original post by Hallam101)
    I simply can't pay for my own tuition fees. I'm really enjoying my studies and I would be absolutely gutted if I had to drop out again - due to me not being able to receive funding. Personally, I can't believe how inefficient SFE are and how long it takes for them to process evidence and simple information.

    Sorry for the length of this post, but there's a lot of context to it. Basically, can I accept to get my application approved? Is my Mother's diagnosis and the toll that had on myself enough to get it approved? And also, have I sent suitable evidence or do I need to send more?

    Thank you and I'd really appreciate any responses,

    A severely worried student
    You applied late, and have quite difficult circumstances. Your documents need to be reviewed by hand to see if they meet the criteria for claiming CPR. So obviously it's going to take a while - you're not the only application they have to process. There's hundreds of other threads on TSR who applied late and are moaning they haven't got their loan yet, and that's only the people who find TSR to post.

    The best thing to do is to speak to the uni fees office. Take them some proof you've applied for finance - you might need to print something from your online account, or you might have received a letter that you don't feel is too personal. They should be able to put a hold on your account that means fees won't be taken on 25th October. But you'll need to agree this with the uni, and keep them updated on how your finance application is going.
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    (Original post by Juno)
    You applied late, and have quite difficult circumstances. Your documents need to be reviewed by hand to see if they meet the criteria for claiming CPR. So obviously it's going to take a while - you're not the only application they have to process. There's hundreds of other threads on TSR who applied late and are moaning they haven't got their loan yet, and that's only the people who find TSR to post.

    The best thing to do is to speak to the uni fees office. Take them some proof you've applied for finance - you might need to print something from your online account, or you might have received a letter that you don't feel is too personal. They should be able to put a hold on your account that means fees won't be taken on 25th October. But you'll need to agree this with the uni, and keep them updated on how your finance application is going.



    I did not apply late. I informed the university and SFE in 2016 of my intention to return to the course this year. SFE did not inform me I would be unable to gain my tuition fees until July of this year. The fault lies with them. I sent them my evidence applying for CPR immediately. In future, I would reword your use of "moaning" students; many of them in prolonged stress and worry due to the blatant inefficiency of SFE. If processing evidence takes nearly 2 months, if phone waiting times are 20 minutes long, I would say that clearly points to a stretched, under-staffed company. Considering they cater for hundreds of thousands of undergraduates every year, you'd hope their efficiency would be better than that. I suggest you instead point the finger at their clear lack of resources, practically rendering them unfit for purpose, instead of worried, "moaning" students.

    God speed.
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    (Original post by Hallam101)
    Hi everyone,

    I have just started my first year at university and am still waiting to hear if I can get my tuition fee loan covered through 'Personal Compelling Reasons'. At the moment I cannot be covered as I have effectively used two years of my finance. I attended a university 3 years ago yet dropped out after a couple of weeks - due to me deciding against living away from home. I never actually attended a lecture at that university and no tuition fees were paid. That did, however, count as one year of funding.

    My second year of funding was used two years ago on the course I'm on now. I dropped out half way through my first year due to my Mum being diagnosed with terminal cancer. I was in contact with my tutors the whole time and we agreed to 'suspend my studies' with the view of my coming back in future.

    Sadly, my Mum passed away in April of this year. I am glad I suspended my studies as I got to spend valuable time with her. I decided to return to my studies this year and was made aware that I wouldn't be eligible for tuition fee funding due to me "using up two years of funding". I applied for Personal Compelling Reasons and sent evidence supporting my claim in July. SFE didn't say they had received the evidence until the end of August, and then informed me it would take another 4 weeks to review.

    I had sent a copy of my Mother's death certificate, a letter outlining my situation and also a copy of my Birth certificate. I was quite unsure of what to send and obviously expected it all to be sorted by the time I had started university. I was informed around the 20th of September that my evidence was insufficient and that they would require further evidence to support my claim, preferably in the form of a letter written by a professional.

    I spoke to my tutor and he wrote me a letter outlining the situation as to why I suspended my studies in the first place; something I should have done when sending my first evidence. In the letter, he outlines the timeline of when my mother received her diagnosis, and the subsequent effect that had on my state of mind and my studies. I sent this letter, with another letter written by myself, to SFE the following day.

    I have phoned them a couple of times since I sent the latest evidence, and they have told me not to expect a response until October 26th. Basically, I am in deep worry as I have had to register my own bank account as a form of payment for my tuition fees ( I was advised to do this in the hope that SFE would have all this sorted by now and my tuition fees would automatically be covered by SFE). The first payment for my tuition fees is due October 25th, and I simply don't have the money in my bank account - even if they try to withdraw it.

    I simply can't pay for my own tuition fees. I'm really enjoying my studies and I would be absolutely gutted if I had to drop out again - due to me not being able to receive funding. Personally, I can't believe how inefficient SFE are and how long it takes for them to process evidence and simple information.

    Sorry for the length of this post, but there's a lot of context to it. Basically, can I accept to get my application approved? Is my Mother's diagnosis and the toll that had on myself enough to get it approved? And also, have I sent suitable evidence or do I need to send more?

    Thank you and I'd really appreciate any responses,

    A severely worried student
    Hi!

    I am so sorry about the death of your mother, and I really can empathise with how stressful this whole situation must be. But, there is no use in worrying about it, because at the moment you can't do anything while SFE are processing your application. It seems like you've sent all you could have sent, you've just got to wait for the finance confirmation to come through.

    In the meantime, I would definitely go and speak to your University's finance department, and discuss your situation. They should be able to sort something out for you, especially as you should be informed of the decision a day after the fees are due. You are very unlikely to be the only student in a similar situation.

    Other than that, keep enjoying your course, you deserve it. If you feel like the stress is unbearable, visit your university or student union support service for a chat and they should be able to put your mind at ease.

    Good luck!
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    (Original post by Hallam101)
    I did not apply late. I informed the university and SFE in 2016 of my intention to return to the course this year. SFE did not inform me I would be unable to gain my tuition fees until July of this year. The fault lies with them. I sent them my evidence applying for CPR immediately. In future, I would reword your use of "moaning" students; many of them in prolonged stress and worry due to the blatant inefficiency of SFE. If processing evidence takes nearly 2 months, if phone waiting times are 20 minutes long, I would say that clearly points to a stretched, under-staffed company. Considering they cater for hundreds of thousands of undergraduates every year, you'd hope their efficiency would be better than that. I suggest you instead point the finger at their clear lack of resources, practically rendering them unfit for purpose, instead of worried, "moaning" students.

    God speed.
    Quote me correctly if you're going to quote me at all, thanks
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    (Original post by Parkleton)
    Hi!

    I am so sorry about the death of your mother, and I really can empathise with how stressful this whole situation must be. But, there is no use in worrying about it, because at the moment you can't do anything while SFE are processing your application. It seems like you've sent all you could have sent, you've just got to wait for the finance confirmation to come through.

    In the meantime, I would definitely go and speak to your University's finance department, and discuss your situation. They should be able to sort something out for you, especially as you should be informed of the decision a day after the fees are due. You are very unlikely to be the only student in a similar situation.

    Other than that, keep enjoying your course, you deserve it. If you feel like the stress is unbearable, visit your university or student union support service for a chat and they should be able to put your mind at ease.

    Good luck!

    Thank you for the lovely and helpful response. I will definitely get in touch with them ASAP. You've helped to put my mind at ease.
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    (Original post by Juno)
    Quote me correctly if you're going to quote me at all, thanks
    An excellent response.

    Thank you x
 
 
 
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