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How do you answer "When did you offer great customer service and when..."? Watch

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    The full question:

    When did you offer great customer service and how was it different from any other service you have given?

    I can think of multiple reasons for offering great customer service, but not sure how to answer the "how was it different from any other service you have given"?

    I feel like it's trying to catch you out mentioning that you might not offer good service normally, or something else - so I'm not sure how to answer it decently.

    Any tips?
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    (Original post by Ze Witcher)
    The full question:

    When did you offer great customer service and how was it different from any other service you have given?

    I can think of multiple reasons for offering great customer service, but not sure how to answer the "how was it different from any other service you have given"?

    I feel like it's trying to catch you out mentioning that you might not offer good service normally, or something else - so I'm not sure how to answer it decently.

    Any tips?
    This one was easy for me. I work in a shoe shop and I once had a family come in with an autistic child who struggled with touch and sound, so I fitted her for shoes in a quiet area in the back of the shop with no other customers. I'd never done that before and they left with a happy girl with lovely new shoes. The mum said she's posting on autism forums about this service we do because it was so great.
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    (Original post by DrawTheLine)
    This one was easy for me. I work in a shoe shop and I once had a family come in with an autistic child who struggled with touch and sound, so I fitted her for shoes in a quiet area in the back of the shop with no other customers. I'd never done that before and they left with a happy girl with lovely new shoes. The mum said she's posting on autism forums about this service we do because it was so great.
    Ah sweet - that was nice of you!

    So I have to think about a personal unique experience really, cheers.
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    (Original post by Ze Witcher)
    Ah sweet - that was nice of you!

    So I have to think about a personal unique experience really, cheers.
    Yeah I think so. For some questions I lie through my teeth because I can't think of something that really happened.
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    (Original post by DrawTheLine)
    Yeah I think so. For some questions I lie through my teeth because I can't think of something that really happened.
    Spoiler:
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    I've been guilty of this too.. :mmm:
 
 
 
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