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Appeal timescale now elapsed: SFE not getting back to me after several contact?? watch

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    Could you please explain to me the procedure for raising a complaint that the time I was advised my appeal would take has now elapsed and after making around 3-4 phone calls and advisers sending emails to the appeals department - no one can be bothered to respond to me and its getting quite frustrating!
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    (Original post by emilymarie_1)
    Could you please explain to me the procedure for raising a complaint that the time I was advised my appeal would take has now elapsed and after making around 3-4 phone calls and advisers sending emails to the appeals department - no one can be bothered to respond to me and its getting quite frustrating!
    Hi emilymarie_1,

    I do apologize that your appeal has not been processed yet.

    There is a few options you have, you can contact us on 0300 100 0607 and request to speak to a team manger or you can register a complaint on this number or sent an email to the complaints department [email protected] or by post to.

    Customer Relations Unit Student Loans Company Limited100 Bothwell Street Glasgow G2 7JD

    Thanks

    Katie
 
 
 
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