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    I'm considering ordering a Lenovo IdeaPad 510S laptop from www.laptopsdirect.co.uk for around £450. The laptop itself looks good but I'm concerned by some of the online reviews regarding the company. They have an overall score of 93% on Reevoo but a somewhat lower customer service score of 76%. On Google they have 4.0 stars, which also seems reasonable. Reading some of the negative reviews, especially on Google, is quiet worrying, however, as there are several reports of issues getting refunds, shipping problems, etc. with descriptions along the lines of "worst company ever".

    Has anyone had experience with this company? Are they trustworthy? How much attention should I pay to these online reviews? I am relatively new to online shopping. I was surprised to see Currys has a 5.5/10 score on Trustpilot as I have considered them a well-known reputable company. Their score on Reevoo is much better, however.
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    Get it from curry's, or go in any big mainstream store.

    Or you know... buy it from lenovo
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    (Original post by mrlaurenceo)
    I'm considering ordering a Lenovo IdeaPad 510S laptop from www.laptopsdirect.co.uk for around £450. The laptop itself looks good but I'm concerned by some of the online reviews regarding the company. They have an overall score of 93% on Reevoo but a somewhat lower customer service score of 76%. On Google they have 4.0 stars, which also seems reasonable. Reading some of the negative reviews, especially on Google, is quiet worrying, however, as there are several reports of issues getting refunds, shipping problems, etc. with descriptions along the lines of "worst company ever".

    Has anyone had experience with this company? Are they trustworthy? How much attention should I pay to these online reviews? I am relatively new to online shopping. I was surprised to see Currys has a 5.5/10 score on Trustpilot as I have considered them a well-known reputable company. Their score on Reevoo is much better, however.
    I bought Mr Ginormous-Huge from there in October last year, and didn't have any problems. But then I didn't have any problems, so did't have to test their customer service. However, with any online reviews it's generally only the bad reviews that get posted. If you buy something and it's fine, you're not motivated to tell everyone. It's only if you're really, really mad that you want everyone to know.

    If you can, it's best to pay with a credit card. This means that you have extra protection from the credit card company if something goes wrong. If you don't have your own, can you borrow one from a friend or relative and pay them back?
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    (Original post by Harold Saxon)
    Get it from curry's, or go in any big mainstream store.

    Or you know... buy it from lenovo
    (Original post by Juno)
    I bought Mr Ginormous-Huge from there in October last year, and didn't have any problems. But then I didn't have any problems, so did't have to test their customer service. However, with any online reviews it's generally only the bad reviews that get posted. If you buy something and it's fine, you're not motivated to tell everyone. It's only if you're really, really mad that you want everyone to know.

    If you can, it's best to pay with a credit card. This means that you have extra protection from the credit card company if something goes wrong. If you don't have your own, can you borrow one from a friend or relative and pay them back?
    Thanks both for your responses! Unfortunately, neither Curry's nor Lenovo offer this model.

    Sorry about my ignorance - is Mr Ginormous-Huge a game? That is a very valid point, Juno. I also noticed that the more recent reviews on Google tend to be worse but I'm not sure whether there's significance to that. I have access to a credit card so I will use that to buy it. You can also use your Amazon account to pay using your card and you receive A-Z Buyer Protection (https://payments-uk.amazon.com/help/201212420) by doing this - is this also useful as an additional layer of protection?
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    I've bought a couple of laptops from them and never had any problems.
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    (Original post by mrlaurenceo)
    Thanks both for your responses! Unfortunately, neither Curry's nor Lenovo offer this model.

    Sorry about my ignorance - is Mr Ginormous-Huge a game? That is a very valid point, Juno. I also noticed that the more recent reviews on Google tend to be worse but I'm not sure whether there's significance to that. I have access to a credit card so I will use that to buy it. You can also use your Amazon account to pay using your card and you receive A-Z Buyer Protection (https://payments-uk.amazon.com/help/201212420) by doing this - is this also useful as an additional layer of protection?
    No, Mr Ginormous-Huge is my laptop, silly.

    Personally, I would just use a credit card. The more layers you go through, the higher the possibility that everyone will try to fob you off to everyone else. If you stick with your credit card, their legal obligations are clear and they have to stick with that.
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    Moved to Laptops, netbooks and tablets.
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      (Original post by mrlaurenceo)
      I'm considering ordering a Lenovo IdeaPad 510S laptop from www.laptopsdirect.co.uk for around £450. The laptop itself looks good but I'm concerned by some of the online reviews regarding the company. They have an overall score of 93% on Reevoo but a somewhat lower customer service score of 76%. On Google they have 4.0 stars, which also seems reasonable. Reading some of the negative reviews, especially on Google, is quiet worrying, however, as there are several reports of issues getting refunds, shipping problems, etc. with descriptions along the lines of "worst company ever".

      Has anyone had experience with this company? Are they trustworthy? How much attention should I pay to these online reviews? I am relatively new to online shopping. I was surprised to see Currys has a 5.5/10 score on Trustpilot as I have considered them a well-known reputable company. Their score on Reevoo is much better, however.
      Any replies here would be as useful to you as the reviews on google are. Anyway Currys PC World have appalling customer service. IME they will fob you off and try to get you to buy pointless crap. The products themselves are good enough.
      However one computer I purchased there came with free spyware. When I took it back for a refund, they just wouldn't accept there was an issue. They would only "restore to factory settings" which I had no choice but to accept. The very fact that there was malware on the computer in the 1st place made me distrust their ability to restore the computer properly, hence my request for a refund. However they did manage to restore it properly but I now buy elsewhere.
      Buying elsewhere also allows me to buy a computer with just what I need on it. PC World computers come loaded with rubbish I don't want or need. And require more payment for stuff I actually do need.

      Can't comment on Laptops Direct.


      (Original post by Harold Saxon)
      Get it from curry's, or go in any big mainstream store.

      Or you know... buy it from lenovo
      Well that was about as useful as a pedal powered wheel chair.
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      (Original post by Laomedeia)
      Any replies here would be as useful to you as the reviews on google are. Anyway Currys PC World have appalling customer service. IME they will fob you off and try to get you to buy pointless crap. The products themselves are good enough.
      However one computer I purchased there came with free spyware. When I took it back for a refund, they just wouldn't accept there was an issue. They would only "restore to factory settings" which I had no choice but to accept. The very fact that there was malware on the computer in the 1st place made me distrust their ability to restore the computer properly, hence my request for a refund. However they did manage to restore it properly but I now buy elsewhere.
      Buying elsewhere also allows me to buy a computer with just what I need on it. PC World computers come loaded with rubbish I don't want or need. And require more payment for stuff I actually do need.

      Can't comment on Laptops Direct.




      Well that was about as useful as a pedal powered wheel chair.
      Don't disrespect the pedal powered wheelchairs!Name:  8228872_orig.jpg
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      Seems pretty trustworthy https://uk.trustpilot.com/review/www...psdirect.co.uk

      Meanwhile at currys and PC World https://uk.trustpilot.com/review/www.pcworld.co.uk
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      (Original post by Student-95)
      I've bought a couple of laptops from them and never had any problems.
      (Original post by Juno)
      No, Mr Ginormous-Huge is my laptop, silly.

      Personally, I would just use a credit card. The more layers you go through, the higher the possibility that everyone will try to fob you off to everyone else. If you stick with your credit card, their legal obligations are clear and they have to stick with that.
      Oh of course, I should have guessed that! That's a very valid point - thank you!

      (Original post by Laomedeia)
      Any replies here would be as useful to you as the reviews on google are. Anyway Currys PC World have appalling customer service. IME they will fob you off and try to get you to buy pointless crap. The products themselves are good enough.
      However one computer I purchased there came with free spyware. When I took it back for a refund, they just wouldn't accept there was an issue. They would only "restore to factory settings" which I had no choice but to accept. The very fact that there was malware on the computer in the 1st place made me distrust their ability to restore the computer properly, hence my request for a refund. However they did manage to restore it properly but I now buy elsewhere.
      Buying elsewhere also allows me to buy a computer with just what I need on it. PC World computers come loaded with rubbish I don't want or need. And require more payment for stuff I actually do need.

      Can't comment on Laptops Direct.




      Well that was about as useful as a pedal powered wheel chair.
      (Original post by 152mmOfDerp)
      Seems pretty trustworthy https://uk.trustpilot.com/review/www...psdirect.co.uk

      Meanwhile at currys and PC World https://uk.trustpilot.com/review/www.pcworld.co.uk

      Thanks everyone for your responses! I'd agree that it seems trustworthy enough I'll probably wait and see if anything better comes up anywhere in Black Friday but if not, I'll go for it.
     
     
     
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