LAPTOPS DIRECT / BUY IT DIRECT DO NOT USE
I don’t normally have to write letters of complaint , but on this occasion I felt I had no alternative but to criticise the way you operate and treat you’re customers.
I ordered a laptop on the 27th December which was supposed to have been delivered on the 4th of January which never turned up. Through all of my own efforts about thirty emails and about fifteen phone calls made a point that the item wasn’t received providing evidence ,but all you’re customer service said was that the case had been closed or that it had been signed for , or I had asked for it to be delivered elsewhere which is an absolute lie! Then I had to check neighbours for the delivery , you couldn’t even tell me were it had been delivered to properly .
I then had to get the evidence from DPD , and I must say the experience I received from them was 100% better than Laptops . They listened to my grievance about the none delivery and provided me with the proof to share with you .The evidence clearly pointed to the fact that it had not been delivered ! but even then you were saying “its been delivered” .
I had to get Paypal and Trading standards involved and Paypal were magnificent and resolved it for me today , by saying the case had been closed in my favour and about time, only 34days after the order was placed , it’s a shocking response.
You also had the audacity to say this in you’re email on the 26th of January
HI Gareth,
I have had an update from our claims department and they are trying to push through a claim with DPD now. If you can bear with me until Monday I will have a resolution for you by the then of the day then.
I must say what I cheek !
My response
Why should I have waited four weeks for this to be resolved , and also I am you’re customer and have the contract with Laptops not DPD . So if you’re saying , when you get you’re claim done with DPD , you will issue me with one , that is not at all acceptable .
I have proved with all my evidence this was not delivered and should have been dealt with weeks ago !
Anybody who uses this Company Laptops Direct or Buy It Direct I wish you the best of luck , absolutely horrendous.
I have since found many complaints on forums about this Company . This is just one of many which would have tipped me off about this bad experience had I checked them out thoroughly.
Their customer service string you along, fob you off with their pointless emails, you get replies from a different employee each time where you then have to restart the process of explaining the problem etc.
This comment was a understatement from my experience.