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Direct Debits (Incorrect amount I want to cancel) Watch

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    Hello,
    I recently signed up to the gym. The agreed student price was £15.00 per month, followed by a £15 direct debit on the first of each month - I signed some sort of paperwork regarding this, they rushed me through it just told me to sign because they were busy. I hate this gym, it sucks.


    29th September - I paid £15 for October by chip and pin.
    01st November - They debited my account for £22.74

    The debited amount is £7.74 over the agreed amount, and my friends have been debited £15 on the same terms.

    Can I call them asking for a full refund and to quit? - I already cancelled the direct debit via internet banking.


    Thanks for your advice
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    (Original post by Flying Pig)
    Hello,
    I recently signed up to the gym. The agreed student price was £15.00 per month, followed by a £15 direct debit on the first of each month - I signed some sort of paperwork regarding this, they rushed me through it just told me to sign because they were busy. I hate this gym, it sucks.


    29th September - I paid £15 for October by chip and pin.
    01st November - They debited my account for £22.74

    The debited amount is £7.74 over the agreed amount, and my friends have been debited £15 on the same terms.

    Can I call them asking for a full refund and to quit? - I already cancelled the direct debit via internet banking.


    Thanks for your advice
    If your using Direct Debit, then you are covered by the Direct Debit guarantee. I'd ring up the bank first to see if you can get that money back.

    Check out this article: https://www.directdebit.co.uk/Direct...tpayments.aspx
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    (Original post by RoyalSheepy)
    If your using Direct Debit, then you are covered by the Direct Debit guarantee. I'd ring up the bank first to see if you can get that money back.

    Check out this article: https://www.directdebit.co.uk/Direct...tpayments.aspx
    Sorry I wasn't clear - I think the gym has a 30-day cancellation policy, so they were right to charge me this month but overcharged
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    (Original post by Flying Pig)
    Sorry I wasn't clear - I think the gym has a 30-day cancellation policy, so they were right to charge me this month but overcharged
    Are you sure you didn't just pay a pro-rata fee?
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    (Original post by RoyalSheepy)
    Are you sure you didn't just pay a pro-rata fee?
    Yes because I signed up and paid for Oct on Sept 29th, which means I got an extra two days.

    2/30 = 6.66%
    6.66% of 15 = 0.99

    They overcharged by almost £8 not £1
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    (Original post by Flying Pig)
    Yes because I signed up and paid for Oct on Sept 29th, which means I got an extra two days.

    2/30 = 6.66%
    6.66% of 15 = 0.99

    They overcharged by almost £8 not £1
    I just saw that date :lol: How odd... I think they've tried to charge you for a pro-rata but have overcharged you (perhaps by getting your joining date wrong). I'd call/visit them first thing tomorrow.
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    (Original post by RoyalSheepy)
    I just saw that date :lol: How odd... I think they've tried to charge you for a pro-rata but have overcharged you (perhaps by getting your joining date wrong). I'd call/visit them first thing tomorrow.

    They are a really crap company. Shall I call them saying I don't want to be a member anymore because of this and try to get out of the 30day notice?
    (Because surely overcharging me makes their contract void anyway?)
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    (Original post by Flying Pig)
    They are a really crap company. Shall I call them saying I don't want to be a member anymore because of this and try to get out of the 30day notice?
    (Because surely overcharging me makes their contract void anyway?)
    Well, if you're overcharged: you're covered by the Direct Debit guarantee, so there's no worries there.

    But the best option would be to ring them, ask them for a full refund (in accordance to the 30-day cancellation policy), and then record the name of the person which you spoke to.
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    (Original post by Flying Pig)
    (Because surely overcharging me makes their contract void anyway?)
    I would doubt that, yes if overcharged they need to repay, but an overcharge hardly voids the contract, it merely makes for poor customer relations.
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    (Original post by Flying Pig)
    Sorry I wasn't clear - I think the gym has a 30-day cancellation policy, so they were right to charge me this month but overcharged
    What's the cancellation policy got to do with it, unless you have already cancelled?

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