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    Hello
    My loan has been approved on 4/10/17 and my evidence has been sent on the 31/08/17. My questions is When will I get them back as they all are original papers.
    P.S They were 5 years residency evidence.
    thank you
    • Official TSR Representative
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    Hi Slavova,

    Apologies for your documents not being returned to you yet. We would usually process the return of your original residency evidence back to you within our evidence return workflows which are currently taking 25 working days. As it is now outwith these timescales I would recommend you call us on 0300 100 0607 for us to look into this further.

    (Lines are open Monday to Friday from 8.00am to 8.00pm and between 9.00am and 4.00pm on Saturday and Sunday. Local call rates apply).

    Thanks


    Laura
 
 
 
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