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    • Thread Starter

    I applied to a job at my local Boots and I have been invited to an interview on Thursday. This is my first proper interview as previous ones were very informal (due to family connections) so I'm quite anxious.

    This is the email I was sent:

    "• An in store assessment for approximately 1 hour.

    When you arrive you'll meet with a manager who'll be really keen to learn more about you and why you're interested in the role, and will ask you some questions about your previous work experience.

    Next, you'll be invited onto the shop floor to complete a few short exercises, based on the types of activities that our team already do in the role. As part of this exercise, you'll be on the shop floor, so we do ask that you wear smart attire.

    In preparation for one of the exercises, please give some thought to a product which really appeals to you personally and is likely to be available in the store you're applying to. It's also a fabulous opportunity for you to see what it's like to work for the Boots team."

    I am quite confused why I've been asked to go in as I have no customer service experience so I feel really unprepared for this. I have done research and it seems that people are asked to sell products to customers or the manager.

    This sounds really daunting and I was wondering if anyone had any advice? Anything is appreciated thank you.
    • Community Assistant

    Community Assistant
    It's really common for retailers to now do a trial run on the shop floor. This way they get the chance to see how you interact with customers and other staff members, see how you work in a team and upsell their products.

    Just dress smartly, smile, and don't panic too much. You'll be great

    Did they not ask you to do an online assessment before they called you in? They usually ask so that they can see how your customer service is as well as your communication skills. Don't worry you'll be fine.
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