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    hi guys,
    Basically i logged out my snap and when i try to logg back on they keep asking me for the code that they sent on my number but they have my old number i no longer have access to the number ive already tried to contact snapchat but no reply and ive contacted three they said they have no access to the sim so does anyone know how i could get my account back ? please i really need it as i have really personal details there please ? thank you !
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    (Original post by myron95)
    hi guys,
    Basically i logged out my snap and when i try to logg back on they keep asking me for the code that they sent on my number but they have my old number i no longer have access to the number ive already tried to contact snapchat but no reply and ive contacted three they said they have no access to the sim so does anyone know how i could get my account back ? please i really need it as i have really personal details there please ? thank you !
    You can reset your password via email as well.
    https://support.snapchat.com/en-US/a/reset-password

    If you don't have access to both then you've lost your account I'm afraid.
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    (Original post by UWS)
    You can reset your password via email as well.
    https://support.snapchat.com/en-US/a/reset-password
    If you don't have access to both then you've lost your account I'm afraid.
    i do know my password i just cant get the code because its on my old number
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    (Original post by myron95)
    i do know my password i just cant get the code because its on my old number
    Then there's no way of verifying yourself if you do not have access to the e-mail, nor the phone number.

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    This thread should be in the Tech forum. I'll just tag AngryJellyfish to get this moved over there

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    (Original post by RoyalSheepy)
    Then there's no way of verifying yourself if you do not have access to the e-mail, nor the phone number.

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    This thread should be in the Tech forum. I'll just tag AngryJellyfish to get this moved over there


    i have access to the email
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    (Original post by myron95)
    i have access to the email
    Then you can reset the password using the e-mail address.

    Name:  Screen Shot 2017-11-07 at 17.39.45.png
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    Source: https://support.snapchat.com/en-US/a/reset-password
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    (Original post by RoyalSheepy)
    Then you can reset the password using the e-mail address.

    Name:  Screen Shot 2017-11-07 at 17.39.45.png
Views: 12
Size:  74.9 KB

    Source: https://support.snapchat.com/en-US/a/reset-password
    ive tried that already, plus i dont need the password i need the code that they keep sending to my old number that i no longer have access to it
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    (Original post by myron95)
    ive tried that already, plus i dont need the password i need the code that they keep sending to my old number that i no longer have access to it
    Ahhh, I see!

    I'm guessing you haven't written down a recovery code? (Which is separate to the verification code)
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    (Original post by RoyalSheepy)
    Ahhh, I see!

    I'm guessing you haven't written down a recovery code? (Which is separate to the verification code)
    yh but its saved in my eyes only on snapchat
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    Y dont u text ur old number and see if the person would be kind enough to send u the code
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    (Original post by myron95)
    yh but its saved in my eyes only on snapchat
    From what I can see then, your best option is to verify yourself with Snapchat support. :sadnod: The recovery code should've been written down, ideally... Maybe send them another message if they're taking too long.
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    (Original post by Shaanv)
    Y dont u text ur old number and see if the person would be kind enough to send u the code
    the old number was a contract so its out of service now
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    make another account
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    (Original post by k0zaf)
    make another account
    i have personal stuff that i need from snapchat
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    (Original post by myron95)
    the old number was a contract so its out of service now
    Unless snapchat get back to u ur gonna have to take an L
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