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    Right my passport is bran new I have had for less than a week I have the new kind of passport and now you lot at student finance England are now saying there is a problem with my passport basically what your saying sood of we dont want to pay you
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    (Original post by Hunter89a)
    Right my passport is bran new I have had for less than a week I have the new kind of passport and now you lot at student finance England are now saying there is a problem with my passport basically what your saying sood of we dont want to pay you
    Hi Hunter89a,

    As we can't comment on individual accounts, we would advise that you contact us so that we can check the issue with your ID evidence.

    Tel: 0300 100 0607

    (Open Monday to Friday from 8.00am to 8.00pm and between 9.00am and 4.00pm on Saturday and Sunday. Local call rates apply).

    Thanks

    Catherine
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    Catherine that is what I have done already today and yesterday
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    Catherine that is what I have done already today and yesterday
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    (Original post by Hunter89a)
    Catherine that is what I have done already today and yesterday
    Hi Hunter89a,

    Did they say what the problem was?

    Thanks,

    Stuart
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    They said my passport is not valid but it is bran new
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    (Original post by Hunter89a)
    They said my passport is not valid but it is bran new
    Hi Hunter89a,

    Did you supply your passport number online, on a paper Passport Details Form or did you submit your original passport?

    Thanks,

    Stuart
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    The paper form this needs to get sorted before the uni kick me out in January for not paying my tuition fee
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    (Original post by Hunter89a)
    The paper form this needs to get sorted before the uni kick me out in January for not paying my tuition fee
    Hi Hunter89a,

    If the number on the Passport Details Form has been returned as invalid by Her Majesty's Passport Office you can provide the original, valid Passport or your original Birth Certificate and the Birth/Adoption Certificate form.

    Regards,

    Stuart
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    My passport number is correct I made sure that I put it down right
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    Can I provide my passport number again online
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    (Original post by Hunter89a)
    My passport number is correct I made sure that I put it down right
    (Original post by Hunter89a)
    Can I provide my passport number again online
    Hi Hunter89a,

    The option to provide the passport number online will likely be gone from your online account if you've submitted one already.

    Regards,

    Stuart
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    What I think has happened is a that someone has misrepresented my passport number
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    (Original post by Hunter89a)
    What I think has happened is a that someone has misrepresented my passport number

    Hi Hunter89a,


    To move your application on as quickly as possible, if your UK passport is returned as invalid, we will write to you and request your original passport to be sent to us at address shown below. Please enclose your name and customer reference number.If you want to be able to track this delivery we suggest that you send this by recorded delivery, you will be provided with a receipt containing the reference number (barcode) which you can use to track via Royal Mail.
    Student Finance England
    PO BOX 210
    Darlington
    DL1 9HJ Please note we can only accept original passports, so would be unable to accept a certified copy.If you send us your new passport, you can be confident that we will be able to resolve the issue and return it to you and once validated your application can move forward to be assessed.Thanks Rona
 
 
 
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Updated: November 18, 2017
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