Im 17 and im only on the phones a month for this call centre..i apparently have a disiplinary meeting tomorrow meeting for gross misconduct, basically i cold transfered 12 calls to other agents out of maybe hundreds/thousands because the environment and management/training is so bad i didnt have a clue and they expect you to know everything in 2 weeks training.
Funny because when i started asking for part time hours they brought this up..
Whats the chances of me getting sacked? I dont really care its only a call centre and believe me its the most rubbish job you can get, the job made me angry and it aggrevated me and made my depression worse.
Im going to start a college course in September and work part time prob in retail..i really hope A.I takes over call centres..they dehumanising as f**k
Do they actually matter?