what the hell????? you serious about that??? Man I wish I was of more help but I only can think about continuing pressing the agency until the problem it's fixed(Original post by snodge182)
So we went to the CAB and the answer was vague, however they did feel like it was unfair and pointed out in the contract that it is the tenants responsibility to provide enough heat as to prevent frost and condensation, so therefore surely the thermostat should be controllable by the tenant. They have recommended we contact shelter for more advice.
On another note however, it seems as though someone came in around 3am the other night to do this to the thermostat:
What are the downsides?