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    Trying to get my head around a Contract question.

    The question overall is about exclusion clauses, but to get to that bit I have to tackle this:

    Helen purchases a chair, which she pays a £100 deposit for. After paying the deposit, she receives a receipt on the back of which there are terms and conditions, including *exclusion clause*. Helen does not read the terms and conditions. When she later goes to the collection point to collect the chair, she signs a document including the terms and conditions.

    I know this is somewhere in the area of asking at what point the contract is concluded and if the terms are incorporated, but I'm struggling. I think I can handle the incorporation, but I'm more concerned about when the contract is completed. If I go by boots, then offer and acceptance is when the cashier accepts payment (deposit), so the terms aren't incorporated at that point. How then do I talk about the signature with the terms on collection?

    The question also doesn't say at which point she pays the full amount for the chair, so that avenue of thought is up in the air.

    I'm really confused, can someone help unpick this?
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