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    Please can anyone suggest how I answer the question below.

    1. 1.1 Explain legislation, organisational policies and procedures that can limit or vary the service offer

    Take action to ensure that customers are aware that offers made to them have added value and exceed the service

    Thank you
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    (Original post by Babs2)
    Please can anyone suggest how I answer the question below.

    1. 1.1 Explain legislation, organisational policies and procedures that can limit or vary the service offer

    Take action to ensure that customers are aware that offers made to them have added value and exceed the service

    Thank you
    There's a lot of information on legislation in the megathread. The question is asking how things like the data protection act will affect what the business can do - the company needs to comply with DPA regulations, so customers can opt out of marketing emails if they wish.
 
 
 
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The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd.

Register Number: 04666380 (England and Wales), VAT No. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE

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