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    When I go to apply for student finance, it says I already have an account so I should enter my details to access that account. When I enter all my correct details, it says that they cannot find an account linked with those details? So... I don't have an account? I have never applied for finance before, neither has anybody in my family. I don't know what to do as I cannot access the finance page at all. I would prefer not to do it by post. Has anybody else had this happen and solved it? I called up SF England who didn't know what to do?
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    (Original post by leannejones)
    When I go to apply for student finance, it says I already have an account so I should enter my details to access that account. When I enter all my correct details, it says that they cannot find an account linked with those details? So... I don't have an account? I have never applied for finance before, neither has anybody in my family. I don't know what to do as I cannot access the finance page at all. I would prefer not to do it by post. Has anybody else had this happen and solved it? I called up SF England who didn't know what to do?
    Hi Leanne,

    It maybe possible that you have your details registered with Student Finance or that Student Finance have another student registered with the same or similar name. This maybe why the system states that you are registered and when you enter your details,it says it's incorrect as the date of birth will be different. I would suggest you call us firstly to confirm that you do not have an account we can check your details and then we can advised a way forward.

    Please call us on 0300 100 0607


    Thanks

    Louise
 
 
 
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