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HMRC customer service consultant

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Reply 1400

Original post
by Anisablue
I’m not too sure if it’s is optional or not maybe check in the job description and hand book and see if it’s says anything in there. If you are going to be doing the apprentiship they will need to see gcse certicates for your registration on to it. They may not need them on the first day you start they may do them in batches if they have a lot of new recruits


Thanks for the information :smile: I'll just provide the transcript and if they insist on certificates I'll bite the bullet and buy them. I'm game to get a qualification 😂

Reply 1401

Original post
by NazzAlii
Does everyone get enrolled into the apprenticeship or is it an option? I didn’t apply to get into any apprenticeship, yes please let me know


The apprenticeship isn’t optional, its part of the job unfortunately.

Reply 1402

Original post
by SB362
The apprenticeship isn’t optional, its part of the job unfortunately.


Ah right ok thats fine

Reply 1403

Every new HMRC employee has to do an apprenticeship! It is mandatory and you can’t opt out

Reply 1404

Original post
by Roomwithaview
Hi - Has anyone received an offer from Manchester, I received an email on 28th March to say I was on the reserve list but nothing since.

Hi Roomwithaview, I was put on the reserve list in late Match for a part-time Customer Service Consultant position in Glasgow. Unfortunately, like you, have heard nothing since.

Reply 1405

Anyone heard anything about East Kilbride yet? Had some conflicting comments about start dates and some about there not being any room yet. I was interviewed end of February and put on the reserve list for twelve months. Hopefully not being forgotten about.

Reply 1406

I interviewed in East Kilbride on 21st Feb. Got put on reserve list on 28th March. Got Provisional offer on 15th of May but not for the role I applied for. I applied for Customer Service Consultant but got offered a position in the Compliance team as there were no Customer Service positions available. I got 3 days to accept the offer without any job description. I accepted and then asked for job description which seems pretty good as it’s not on the phones.
Original post
by menormemorex
Anyone heard anything about East Kilbride yet? Had some conflicting comments about start dates and some about there not being any room yet. I was interviewed end of February and put on the reserve list for twelve months. Hopefully not being forgotten about.

Reply 1407

I’ve sent the recruitment team an email asking how much longer it’s likely to take.
It’s my hen night next month and I wanted to know if I can go home for the week before or just the weekend before I book travel.
Also I need to start thinking about an Access to Work application and I need to have something in place by the time I’m starting as my only income is PIP and I’m going to struggle to pay the train fare every day if my taxis aren’t sorted in time.

Reply 1408

Email today to say I’ve passed all of my checks so just waiting for a start date now!

Reply 1409

Original post
by princessmaire80
I’ve sent the recruitment team an email asking how much longer it’s likely to take.
It’s my hen night next month and I wanted to know if I can go home for the week before or just the weekend before I book travel.
Also I need to start thinking about an Access to Work application and I need to have something in place by the time I’m starting as my only income is PIP and I’m going to struggle to pay the train fare every day if my taxis aren’t sorted in time.



I've just started this week and it's in the contract that if you start after the 15th of the month you can request a salary advance and you'll get £300 (full time) or £200 (part time) to see you through if that'd help with the fares :smile:

Reply 1410

Original post
by kcl.97
I've just started this week and it's in the contract that if you start after the 15th of the month you can request a salary advance and you'll get £300 (full time) or £200 (part time) to see you through if that'd help with the fares :smile:


Thats good, did you find out about the apprenticeship?

Reply 1411

Original post
by NazzAlii
Thats good, did you find out about the apprenticeship?


Yeah the people doing my induction aren't even from the same department so they have no clue haha, been told to wait until the right ppl come in to ask but not sure when that is cause it's just a bit all over the place as different people take us to teach us different things

Reply 1412

Original post
by NazzAlii
Thats good, did you find out about the apprenticeship?


The apprenticeship is 100% part of the training but they haven't asked for anything yet so hopefully 🤞

Reply 1413

Original post
by kcl.97
Yeah the people doing my induction aren't even from the same department so they have no clue haha, been told to wait until the right ppl come in to ask but not sure when that is cause it's just a bit all over the place as different people take us to teach us different things


Ok that doesn’t sound very organised lol, hope it all goes well for you

Reply 1414

Original post
by NazzAlii
Ok that doesn’t sound very organised lol, hope it all goes well for you


It's not haha we've been doing like film quizzes to pass the time 😅

Reply 1415

Original post
by kcl.97
It's not haha we've been doing like film quizzes to pass the time 😅


That sounds fun lol, what department are you in? I got debt management

Reply 1416

Original post
by NazzAlii
That sounds fun lol, what department are you in? I got debt management


Now we've got our surface pros we have a lot of stuff to do so no more quizzes haha. I'm in benefits and credits. It's nice cause the group you induct with if it's anything like ours will only be like 8 people and you're all on the same thing so you get to know your immediate team straight away

Reply 1417

Original post
by kcl.97
Now we've got our surface pros we have a lot of stuff to do so no more quizzes haha. I'm in benefits and credits. It's nice cause the group you induct with if it's anything like ours will only be like 8 people and you're all on the same thing so you get to know your immediate team straight away


Haha no more wasting time, it all sounds good so far how long is the initial training cause they said 4 weeks but some people have said its only a week or 2

Reply 1418

Original post
by NazzAlii
Haha no more wasting time, it all sounds good so far how long is the initial training cause they said 4 weeks but some people have said its only a week or 2


Ours is about 6 😅 I was in the last intake and the first group joined 5 weeks ago and is still training

Reply 1419

Original post
by kcl.97
Ours is about 6 😅 I was in the last intake and the first group joined 5 weeks ago and is still training


Thats good to know, what do i need to be prepared?

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