I sent my application to Student Finance Wales last month and I am still getting this message on the site: "We need proof you're from the EEA and in the UK for reasons of work". I applied as a family member of an EEA migrant worker so I am confused as to why I am getting this. I have actively applied for work but I have had no success and I am currently receiving psychiatric help.
Previously, It said that I also needed to fill a form for Welsh Residency check. So I called SFW, and an adviser told me that I don't need to send any evidence that I am working: my dad would only need to provide his payslips and I would need to send my bank statement, along with the residency form. I sent the documents that were required of me and waited until I got a response.
Three weeks later, it still shows the "we need proof" message, only this time, the Welsh Residency Check is in a separate bullet point. Did they really get everything? I tracked my delivery and it states that it successfully arrived at the office. Should I call them again?