My Experience at Heriot-Watt University. Watch

AJT-F
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Paracosm
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Hello there,

I'm extremely sorry to hear that you have had such an awful experience and I am going to tag Heriot-Watt University/Heriot-Watt University - Academic Rep/Heriot-Watt University - Student Rep in the hope someone will be able to offer an explanation or a way for you to get the answers that you deserve. The communication you describe is absolutely unacceptable and I'm sure the people running the accounts I have tagged will agree with me and attempt to help you in any way they are able.

I have taken the liberty of moving this thread to Heriot-Watt's dedicated sub-forum from Chat.

Take good care.

(Original post by AJT-F)
In 2012, wishing to study in a UK university, I turned toward Heriot-Watt university. University that had been recommended to me at the time by an academic advising office.
I had never heard about Heriot-Watt; but I had noticed that this Uni was very present on internet and social media. Also, the University had different campuses, in Scotland (the main one), in Malaysia, in Dubai and in London.
My acceptance and integration on the basis of student credits transfer has been done rapidly and easily.
Once studying at Heriot-Watt London, the lectures were interesting but the academic organisation as the administration were very messy. The relationships between lecturers and academic staff were sometimes conflicting which was embarrassing for students.
The academic staff turnover was incredibly high (during my degree I met more than 5 different academic advisors or registrars), and the indications given by them were most of the time strange and confusing. Also, there were not resit exams at the time and surprisingly as a current student I did not have access to my academic transcript.
Then one day, we were told that the structures of the courses had to change and be lengthened while the programmes were running.
Many unhappy students decided to leave the Uni; and so, Heriot-Watt academic managers tried to retain others students providing different explanations or arguments such as: “Now every student will have the opportunity to take resit exams in case of exams failure”, “Programme change will not have any impact on your promotion” or “Programme change only concerns some extra credits”. They even proposed to offer an IPad to the students.
Concerning me, I had made the decision to complete my bachelor degree at Heriot-Watt trusting the academic staff. So, I spent an extra year and a half to study on campus in order to complete my degree.
After graduating, when seeing for the first time my Bachelor certificate and my official transcript I realised that Heriot-Watt London had changed me promotion, even worse, nothing about my credits transferred was mentioned.
When I sought for explanations from Heriot-Watt London I discovered that HERIOT-WATT LONDON WAS NOW PERMANENTLY CLOSED!!! Yes!! Only a few months after the end of my degree, the campus did not exist anymore!! I even noticed on LinkedIn that the “former” academic staff had already pursued their careers somewhere else.
Since, I have tried to obtain some explanations from Heriot-Watt main campus. The student services manager firstly told me that my student file had been archived and they did not have access to my admissions records. After that, they avoided answering my questions, and then, they stopped responding my emails.
Scandalised by this attitude, I informed the education advising office which had suggested me this university. Of course they will no longer recommend Heriot-Watt University to their students.
Logically, it can be concluded that Heriot-Watt London had been in bankruptcy for quite a certain time and had increased the duration of their running programmes in order to manage their bankruptcy.
Today, I strongly recommend all those looking to integrate a new university to avoid Heriot-Watt.
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Heriot-Watt University
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(Original post by AJT-F)
In 2012, wishing to study in a UK university, I turned toward Heriot-Watt university. University that had been recommended to me at the time by an academic advising office.
I had never heard about Heriot-Watt; but I had noticed that this Uni was very present on internet and social media. Also, the University had different campuses, in Scotland (the main one), in Malaysia, in Dubai and in London.
My acceptance and integration on the basis of student credits transfer has been done rapidly and easily.
Once studying at Heriot-Watt London, the lectures were interesting but the academic organisation as the administration were very messy. The relationships between lecturers and academic staff were sometimes conflicting which was embarrassing for students.
The academic staff turnover was incredibly high (during my degree I met more than 5 different academic advisors or registrars), and the indications given by them were most of the time strange and confusing. Also, there were not resit exams at the time and surprisingly as a current student I did not have access to my academic transcript.
Then one day, we were told that the structures of the courses had to change and be lengthened while the programmes were running.
Many unhappy students decided to leave the Uni; and so, Heriot-Watt academic managers tried to retain others students providing different explanations or arguments such as: “Now every student will have the opportunity to take resit exams in case of exams failure”, “Programme change will not have any impact on your promotion” or “Programme change only concerns some extra credits”. They even proposed to offer an IPad to the students.
Concerning me, I had made the decision to complete my bachelor degree at Heriot-Watt trusting the academic staff. So, I spent an extra year and a half to study on campus in order to complete my degree.
After graduating, when seeing for the first time my Bachelor certificate and my official transcript I realised that Heriot-Watt London had changed me promotion, even worse, nothing about my credits transferred was mentioned.
When I sought for explanations from Heriot-Watt London I discovered that HERIOT-WATT LONDON WAS NOW PERMANENTLY CLOSED!!! Yes!! Only a few months after the end of my degree, the campus did not exist anymore!! I even noticed on LinkedIn that the “former” academic staff had already pursued their careers somewhere else.
Since, I have tried to obtain some explanations from Heriot-Watt main campus. The student services manager firstly told me that my student file had been archived and they did not have access to my admissions records. After that, they avoided answering my questions, and then, they stopped responding my emails.

Scandalised by this attitude, I informed the education advising office which had suggested me this university. Of course they will no longer recommend Heriot-Watt University to their students.
Logically, it can be concluded that Heriot-Watt London had been in bankruptcy for quite a certain time and had increased the duration of their running programmes in order to manage their bankruptcy.
Today, I strongly recommend all those looking to integrate a new university to avoid Heriot-Watt.
Hi there

We are sorry to hear about the negative experience that you have had whilst studying at Heriot-Watt University in London. The University prides itself in seeking to offer the best possible student experience and we regret that your own experience of the University was not to these high standards.

The University announced the closure of our Associate Campus in London in 2015 and at that time students were offered a wide range of support measures to ensure that they could graduate successfully. We continue to offer support to graduates (e.g. in issuing degree transcripts ) and other services in keeping with the University’s strong connection with our alumni community.

We remain committed to supporting all our graduates and we will be happy to seek to answer any questions you may have in accessing these services.

Please contact us at [email protected] where we will be happy to seek to resolve any concerns you may have.

Kind regards,
Keir
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AJT-F
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MatheoJL
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Yeah! I heard about similar things on Heriot Wat. That's the point with young universities they may close as fast as they open, dont mind about their reputation as long as they attract new students.
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Heriot-Watt University
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(Original post by MatheoJL)
Yeah! I heard about similar things on Heriot Wat. That's the point with young universities they may close as fast as they open, dont mind about their reputation as long as they attract new students.
Hi MatheoJL,

We are almost 200 hundred years old, formed in 1821 and are the 8th oldest Higher Education Institution in the UK. Our affiliation with the London Campus has now ended but we have 3 other campuses in Scotland, 1 in Dubai and 1 in Malaysia that are all going strong. If you have any queries about the University I'd be happy to answer them.

Cheers,
Keir
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AJT-F
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Guinevere Arthur
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Damn this was an eye opener
(Original post by AJT-F)
Hello Keir,

At your request, I sent a new email ( again !! ) to the student service in the beginning of July in order to resolve my problem. It was only a month later, that I have received a response from a head of the student service who repeated me simply the same things, mostly wrong information, that his colleagues previously. So, more than a week ago, I sent back an email explaining him my situation, and once again I did not get any response. THAT'S A REAL SHAME. I do not understand what's wrong with that Uni.

Please, what shlould I do now ?


@Heriot-Watt University/@Heriot-Watt University - Academic Rep/@Heriot-Watt University - Student Rep
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DanielaDa7
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(Original post by AJT-F)
Hello Keir,

At your request, I sent a new email ( again !! ) to the student service in the beginning of July in order to resolve my problem. It was only a month later, that I have received a response from a head of the student service who repeated me simply the same things, mostly wrong information, that his colleagues previously. So, more than a week ago, I sent back an email explaining him my situation, and once again I did not get any response. THAT'S A REAL SHAME. I do not understand what's wrong with that Uni.

Please, what shlould I do now ?


@Heriot-Watt University/@Heriot-Watt University - Academic Rep/@Heriot-Watt University - Student Rep
What a shame! You should share this on other social networks
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Heriot-Watt University
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(Original post by AJT-F)
Hello Keir,

At your request, I sent a new email ( again !! ) to the student service in the beginning of July in order to resolve my problem. It was only a month later, that I have received a response from a head of the student service who repeated me simply the same things, mostly wrong information, that his colleagues previously. So, more than a week ago, I sent back an email explaining him my situation, and once again I did not get any response. THAT'S A REAL SHAME. I do not understand what's wrong with that Uni.

Please, what shlould I do now ?


@Heriot-Watt University/@Heriot-Watt University - Academic Rep/@Heriot-Watt University - Student Rep
Hi AJT-F,

Since your post I believe that our Deputy Registrar has been in touch with you and you have discussed your issue over the phone with him.

Please let us know if there's anything else we can help with.

Carole
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