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Be friendly - a smile can go a long way!
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Use previous experience, including volunteering experience, to back up what you say.
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Provide plenty of detail, e.g don't just say "I have good communication skills", expand on this such as "My communication skills include excellent verbal and written skills, but most importantly listening skills. I believe active listening to others is essential in team work and for customers to help them feel appreciated and valued" - obviously this is a bit vague still as it's a blanket type phrase, but personalise it to the job.
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Be honest if you don't know, but also back it up with where you could find out, e.g senior colleagues, journals etc.
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Do some research about the place, to show you want to work there in particular and what they have to offer you too!
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Have some questions prepared too - for example what supervision they offer, training opportunities etc. You need to make sure you like them and want to work there as well as them liking you!
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