NatWest student account Watch

Jjcol
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#1
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I have been going through a financial rollercoaster when trying to set up a student account with NatWest. I have applied 3 times in the past month. The first time, I went into my local branch and applied with a branch assistant, the assistant said it would take up to 5 working days to receive a conformation email for me to then bring into branch along with identification to finalise the application. This email never came... after waiting a week, I decided to come into branch and they said nothing could be done, so the week after set one up online... again, 1 week of waiting for a pissing email. So I then decided to call them NatWest up about it, again, they can't see an application linked to my account and the email shouldn't even take 5 days to be received, it apparently sends either instantly or 1-2 days on average. 2 day ago I decided to make another one, still no email. I'm on wits end and I'm struggling with finances as I have a house to maintain and a child.

What do I do?! Halp 😢
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Blue_Cow
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(Original post by Jjcol)
I have been going through a financial rollercoaster when trying to set up a student account with NatWest. I have applied 3 times in the past month. The first time, I went into my local branch and applied with a branch assistant, the assistant said it would take up to 5 working days to receive a conformation email for me to then bring into branch along with identification to finalise the application. This email never came... after waiting a week, I decided to come into branch and they said nothing could be done, so the week after set one up online... again, 1 week of waiting for a pissing email. So I then decided to call them NatWest up about it, again, they can't see an application linked to my account and the email shouldn't even take 5 days to be received, it apparently sends either instantly or 1-2 days on average. 2 day ago I decided to make another one, still no email. I'm on wits end and I'm struggling with finances as I have a house to maintain and a child.

What do I do?! Halp 😢
Sounds odd.

Any possibility of you opening up an account with another bank? The only other option would be to keep on pestering NatWest, or go to another NW branch and open an account to see if they're any more competent
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politicalw
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(Original post by Jjcol)
I have been going through a financial rollercoaster when trying to set up a student account with NatWest. I have applied 3 times in the past month. The first time, I went into my local branch and applied with a branch assistant, the assistant said it would take up to 5 working days to receive a conformation email for me to then bring into branch along with identification to finalise the application. This email never came... after waiting a week, I decided to come into branch and they said nothing could be done, so the week after set one up online... again, 1 week of waiting for a pissing email. So I then decided to call them NatWest up about it, again, they can't see an application linked to my account and the email shouldn't even take 5 days to be received, it apparently sends either instantly or 1-2 days on average. 2 day ago I decided to make another one, still no email. I'm on wits end and I'm struggling with finances as I have a house to maintain and a child.

What do I do?! Halp 😢
If its any consolation, I am having the very same issue.

I spoke to the customer service team dealing with the opening of current accounts and the operator informed me that they are receiving "a number" of calls related to this issue.

The cause of the issue appears to be the team dealing with the applications. NatWest has outsourced the applications to a third party, who is clearly struggling to deal with the sheer volume of applications. A case of over promise and under deliver.

Let us hope they resolve the issue as quickly as possible.
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