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Civil Service EO application for DWP

Im in the process of applying for a Work coach position with the DWP and im struggling to find answers for the 2 competency based questions.

Leading and communicating
Managing a quality service

I've got a couple of examples written down but I just don't know if they are going to be good enough or how detailed/in depth they need to be.

For leading and communicating I've got one about arranging a team building session to boost team morale/productivity etc

For managing a quality service I've got that I put together a training plan for everyone to use when training new starters.

Application has to be completed by tomorrow so any advice would be helpful, I've read through the CS framework and tried to use the STAR technique but im unsure if my answers are strong enough!

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