The Student Room Group

Stupid finance stupid system!!!!!!!

So student finance lost my documents. So I sent my birth certificate and countersign form 1st class in the post around 1 week ago. I phoned them and they said they haven't received it and won't be able to tell me until it's scanned in! My finance is now going to get delayed! Have they received it or has it got lost again? Should I receive a text when they get it through the post???
Original post by uni125876
So student finance lost my documents. So I sent my birth certificate and countersign form 1st class in the post around 1 week ago. I phoned them and they said they haven't received it and won't be able to tell me until it's scanned in! My finance is now going to get delayed! Have they received it or has it got lost again? Should I receive a text when they get it through the post???


Hi there,

Have you had confirmation that we have received this evidence as of yet? At the moment it is currently taking around 14 working days to validate this type of evidence.

Thanks Erin.

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