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SFE call centre and advisors are completely useless watch

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    So I was supposed to receive my student finance last week thursday and I realised my bank account was my old closed account so last monday I changed it to my current account and was told the payment would be sent to this account however it was still sent to my old account and SFE told me to talk to the bank in order for the money to be bounced back and after nearly a week of pestering HSBC they told me they the money was sent back to SFE a few days and they even gave me the Sort and account the money was sent back to but everytime I contact SFE they are very dismissive saying they haven't received anything. I'm stressed because travel to university is very expensive and I will not be able to pay for it myself for much longer. If anyone else has faced something like this how long on average should it be sorted out
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    (Original post by m.mohamud1)
    So I was supposed to receive my student finance last week thursday and I realised my bank account was my old closed account so last monday I changed it to my current account and was told the payment would be sent to this account however it was still sent to my old account and SFE told me to talk to the bank in order for the money to be bounced back and after nearly a week of pestering HSBC they told me they the money was sent back to SFE a few days and they even gave me the Sort and account the money was sent back to but everytime I contact SFE they are very dismissive saying they haven't received anything. I'm stressed because travel to university is very expensive and I will not be able to pay for it myself for much longer. If anyone else has faced something like this how long on average should it be sorted out
    Hi,

    Sorry to hear you have had trouble with your payment.

    I'd recommend sending us a private/direct message via either Facebook or Twitter. This will allow us to gain access to your account and look in to this further for you.

    Thanks, Duncan.
 
 
 

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