My bank have messed me about a bit... It was my first bank account. Had a meeting to set it up. Told them (repeatedly) that I was 18, going into uni/was starting an undergrad course, had a huge conversation with them about my undergraduate course and even used a UCAS letter stating I was an undergraduate student as proof of address. They put me on an account meant for people who have already finished uni. They then had me set up another meeting in order to open the correct account for me but said I needed my new card and pin and it would take 3-5 days to arrive. It's been 3 weeks and neither have arrived. When I rang customer service they said to wait. They've said that I need to contact SFE and change my bank details but I can't do that until my card comes. Next payment isn't until January but would love to know it's sorted. Then once it shows up they've said I'll need to make an appointment to transfer the money from the wrong account to the right one. And then another separate meeting to close the wrong one. Plus since opening the account my local branch has closed so I have to take a 40 minute bus ride there and another 40 minute bus back for each of these meetings.
I don't mean to get frustrated or impatient but I am having to set up and attend 4 separate meetings which take 2.5-3 hours each with commute times (time I am having to take out of my already pretty busy schedule) to fix a mistake they made.
They've just really messed me about here and I don't want to deal with this for however long I'm with them.
Can I change banks? Will it mess with student finance if I do? What's the protocol here?