Please can someone help??

I could really do with some help... seriously I do not know where else to turn!! My daughter has been at Kingston uni since 30th September 2018 she is a 2nd year student.She flew through her first year with no issues! She is still waiting for her student loan and tuition fees to come through... I have spoken to Student finance and they have both her loan and tuition fees sitting there they said it’s because Kingston University haven’t registered her attendance! She has been signed in has her uni card with Id, attended every lecture, completed course work etc. She has called several times and has been passed between admissions and finance I have even spoken to the complaints department! And we are stump further forward. She was told to call on the 14 December she did left several messages for a call back when she rang again they had all gone for Xmas lunch. She was told to call back the next day she did to leave 2 further messages eventually she was put through only to be told the department had broken up for Xmas! This is all so frustrating as Kingston have instructed debt collectors for her tuition fees so they know she is there! She has also been unable to pay her rent ! As a result of the stress and anxiety she doesn’t want to go back to uni. I feel that her bright future has been taken away and the fact that KU is do big she’s been passed from pillar to post still struggling to get a resolution, if anyone Han give me any advice on where to go I would so appreciate it any help would be amazing. I am in the process of emailing Mr Spier along with my local MP she has said he will help us get a resolve. This is so unfair this situation has been allowed to get out of control, but the fact my beautiful, intelligent daughter has been left unconfident ashamed and anxious is disgusting. Please contact me with any suggestions. Thank you

Hi Claire, I wasn’t sure if I had replied to you so I thought I would again. We have letters confirming her loans. The problem I have is Catherine has a new phone she has emailed Kingston uni consent for me to speak on her behalf but because she’s sent it from a new email they won’t accept it. As she has also been taken off the course and her uni email has been closed there is no way of her being able to communicate with them it’s all so frustrating. We feel totally abandoned by Kingston. I fully intend to take this to the highest level I possibly can. I have taken some legal advice already. Jo

Hi Claire, she has emailed them permission to speak with me. They will not accept this as it’s been sent from her new email address, they have closed down her university email address so she can’t send from that. Her confidence is so knocked that she struggles to even make a phone call although she did with SF and I have consent to speak. I’m afraid she doesn’t now want to go back to university we are going down on Sunday to clear her room out, we will be going into uni but I have already been told there will be no one ther to help us...

Thank you, my daughter called Kingston University yesterday they said she had to call student finance which she did, they said Kingston University need to call them! I’m afraid we are back and fourth again and have been for 8 weeks 😟 they have now withdrawn her off the course! Kingston University don’t seem interested in helping at all they have and continue to be unhelpful and difficult. We need to get her loan released so she can pay her rent outstanding £2,960. If I’m honest I think Kingston University is so big they just don’t care.

Thank you she has once again spoken to Kingston University and have explained that they need to ring student finance to confirm her attendance, the response she got was “I’ll do it when I have a spare moment “ I have permission to speak to student finance so I’ll call them tomorrow to see if it has been done.