I locked my resultsplusdirect account! Help! Watch

Ellie.Ginger
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I forgot my resultsplusdirect acc pw and I went to reset it but then they asked me which city I was born, I put it and apparently it was wrong so my acc got locked!pls help!!!!!
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gdunne42
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(Original post by Ellie.Ginger)
I forgot my resultsplusdirect acc pw and I went to reset it but then they asked me which city I was born, I put it and apparently it was wrong so my acc got locked!pls help!!!!!
The user guide is here
https://qualifications.pearson.com/c...user-guide.pdf

If you lock your account the only person who can unlock it is the exams officer at the school that gave you the account
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Ellie.Ginger
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but I'm a private candidate...
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gdunne42
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There is still an exams officer who did your entries and set up your account
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Ellie.Ginger
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alright, thank you sooo much for the help😭💕
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