Admission officer university

As others have said, there’s no point going in person. Many Admissions teams won’t even accommodate face to face to face meetings.

The only grounds for a complaint is if you have strong reason to believe the admissions procedure or policy hasn’t been applied correctly. Have you asked for feedback? Do you understand clearly why you weren’t accepted?

I retook my A levels and got CCC. The course I applied to on the website it states CCC without mentioning resits. Therefore, students like myself have assumed this is the entry requirements we need. Just to double check anyway, I called the university and mentioned my situation, my gap year and resits. I was told I can 're apply with CCC and my application will be considered, I precisely asked if my grades are ok and the university said I can apply.
I got rejected from this university + this course for the second time, it's a foundation year to be precise. I asked for feedback, and they said because I retook it's BCC for me.

I don't agree with their decision because I wasn't told this.
Also when I asked for feedback before I reapplied and checked my grades. I received an email from the university which said to improve my personal statement which I did. They didn't mention anything about my grades. If it was mentioned before I applied, fair enough, but it wasn't. In fact they said my grades are fine.

I retook my A levels and got CCC. The course I applied to on the website it states CCC without mentioning resits. Therefore, students like myself have assumed this is the entry requirements we need. Just to double check anyway, I called the university and mentioned my situation, my gap year and resits. I was told I can 're apply with CCC and my application will be considered, I precisely asked if my grades are ok and the university said I can apply.
I got rejected from this university + this course for the second time, it's a foundation year to be precise. I asked for feedback, and they said because I retook it's BCC for me.

I don't agree with their decision because I wasn't told this.
Also when I asked for feedback before I reapplied and checked my grades. I received an email from the university which said to improve my personal statement which I did. They didn't mention anything about my grades. If it was mentioned before I applied, fair enough, but it wasn't. In fact they said my grades are fine.

Its half term for schools. I emailed the admission officer and he didn't get back to me. Are universities closed as well?