Lost CRN number and PasswordWatch
My parents created their account to support an application 10+ years ago and no longer know the password or CRN number. I’ve tried ringing the helpline to change the password but I need to the CRN to do so, which I do not have. What can I do to get access to the account to support my application?
Your parents can call on 0300 100 0607, there is an option to select that they do not have their CRN which will put them through to an advisor, who can reset the details for them.