I don't know my secret answer for Student Finance

Yes that was the number I tried. I also tried the second number after you provided it previously for someone else but that number is just for Welsh students. I eventually got through to someone by going through every combination of options, eventually I spoke to someone by going through the options which resulted in 2*111 on my keypad - I think this was to set up a direct debit but I tried so many options I can't be sure. Luckily the woman I spoke to could still reset the mysterious question answer as well as answer my query which started the whole debacle. Please feedback to whoever makes the login system that there needs to be an option for

What an absolute joke this is, clearly people don't have this magical answer, that is so secretive that they can't answer it to get into their own accounts, but when you ring, your told "nah, not during covid, laters", i've rang the 0300 100 0611, select to update "a change in my personal circumstances", and i'm directed to the website, anyone else think whoever set this up is the biggest fan ever of ring around the roses?

Your IT is rubbish. No one can help with this problem. I have been on hold for a total of over 3/4 hour, still waiting. None of the above

I’ve also had a nightmare with the secret answer shenanigans. It’s 11:15pm for me and I thought I’d chance giving them a call as if I don’t do it now I’ll just forget for another year. I called 0300 100 0607 and went for option 1, then 2 (as suggested) and obviously - lines are closed, open 8am - 8pm. I called back just to try option 1, then 1 again, which said it was to reset my password and secret answer. I followed the automated instructions to give them my customer number, national insurance number and date of birth (best to have them ready), and it said it had successfully reset my password - it didn’t mention my secret question, so I was a bit miffed. However, I checked my emails and a temporary password AND secret question were there. I clicked the link and popped them in, created new information for both and I was in. It was surprisingly easy to be honest, given what I’d read above - now it’s even easier to remind myself just how much money I owe.

Good luck to the next of you, I hope it’s as easy for you as it was for me.

A student finance account was automatically made when I started receiving EMA, so I went through the forgotten password route to try to log in. It keeps asking for my secret answer which they 'sent me' but I don't know what the secret answer is because I never made one. Can anyone help? Thanks.

A student finance account was automatically made when I started receiving EMA, so I went through the forgotten password route to try to log in. It keeps asking for my secret answer which they 'sent me' but I don't know what the secret answer is because I never made one. Can anyone help? Thanks.