I need some help please. I accidentally submitted the wrong file type (.zip) file to Turnitin. This was because the assignment brief asked us too upload presentation slides, presentation notes and an informal presentation report. It did not state to include it in one document and as I was doing my dissertation at the time, I didn't think about it.
Any how, my university have just emailed me telling me that they can open the file, read the contents and can see that the report was uploaded in time. However, they have to fail me and mark me as a 'Assignment Not Submitted' due to the file type.
I will therefore likely get a 2:1 instead of a first because I uploaded the wrong file type. I have asked if I can resubmit the report as a single document, that I made an honest mistake and that I was also writing my dissertation at the same time but they will not budge. Does this sound right? Surely if they can see that the report was submitted on time and the contents of the report, a simple resubmission would suffice.
Shall I look a complaints or potentially a lawsuit, I am curious for advise. Thank you in advance!