Made a clearing offer - cant sign into track

Hi, I have been made a clearing offer (verified by the university through an email).
I have not applied through UCAS at all.
The email states -
"How to accept your offer - Logon to UCAS track, Click Add Clearing Choice, Enter the University and Course codes.."

So I created an account/profile with UCAS. The I assumed I could log in to UCAS track with those log in details. No luck.

Further, I tried resetting the track passwords but it says that my email isn't registered with any account.

Tried calling the UCAS helpline but it's too late now, I have 48 hours to accept the offer.

Any ideas??

Hi, I have been made a clearing offer (verified by the university through an email).
I have not applied through UCAS at all.
The email states -
"How to accept your offer - Logon to UCAS track, Click Add Clearing Choice, Enter the University and Course codes.."

So I created an account/profile with UCAS. The I assumed I could log in to UCAS track with those log in details. No luck.

Further, I tried resetting the track passwords but it says that my email isn't registered with any account.

Tried calling the UCAS helpline but it's too late now, I have 48 hours to accept the offer.

Any ideas??

Contact the university first thing tomorrow. They will have people answering phones on the weekend. Just state that you didn’t apply through UCAS, aren’t able to create an account, so how can you accept?

Universities will not normally have admissions staff working weekends in July.

That doesn’t make much sense to me; surely prospective students will have plenty of queries about their offers?

Edit: OP, which university is it?

What I had to do was, apply even by paying. Then I could go on track. And I did everything. Have you paid on UCAS, has your teacher sent if off. I had to send it off and then emailed my teacher to accept it and then was able to login to track.

I did this in August last year. I had already made by payment couple of months before. My teacher told me to do a foundation year and I told her that I don’t want to apply so leave it. But during August I sent my application again (already paid before) and told my teacher to send it off (emailed her) or accept it.

This was during sixth form. The teacher was my business teacher and sixth form head.

Just realised it says this when you click on "Choices" on the apply. "The Clearing process has now begun. This means that you cannot add choices to your application at this time of year. When you submit your application you will receive a Clearing Number in return. You can then contact universities directly in order to obtain a place."

So.. I'm thinking I must be able to submit an application. Maybe just filling all the other sections and trying to complete it. Hopefully will give me the login details for track after that? Will let you guys know. Thanks for the replies

Just realised it says this when you click on "Choices" on the apply. "The Clearing process has now begun. This means that you cannot add choices to your application at this time of year. When you submit your application you will receive a Clearing Number in return. You can then contact universities directly in order to obtain a place."

So.. I'm thinking I must be able to submit an application. Maybe just filling all the other sections and trying to complete it. Hopefully will give me the login details for track after that? Will let you guys know. Thanks for the replies