Lloyds Pharmacy interview

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Hussa734
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have an interview applying for 'Trainee healthcare assistant'
As part of this interview i have to do a customer engagement excercise
what does this entail and what do the recuiters want to see?
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threeportdrift
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(Original post by Hussa734)
have an interview applying for 'Trainee healthcare assistant'
As part of this interview i have to do a customer engagement excercise
what does this entail and what do the recuiters want to see?
It's a customer service test. So careful listening to the customers issue, accepting their information, trying to find a solution, if they escalate, you keep calm, trying to resolve their problem quickly and efficiently, remaining pollite, following rules and not being swayed to break them, asking for more senior help when needed.
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Hussa734
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For the interview i need to bring in any 'relevant qualifications' what would they expect to see?
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